Emergency Roadside Support Specialist

Robert Bosch Group; Itasca (IL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401k match

Onsite gym

Massage chairs

Job summary

Bosch Service Solutions North America LLC seeks a Customer Service Representative to join Roadside Protect’s operations in Itasca, IL. The role supports customers with empathy while gathering data for dispatch and ensuring accurate queue handling.

Entry level position with start at $18.00 hourly, on-site work, and opportunities for growth within a collaborative, international team. Training emphasizes call handling, dispatch processes, and escalation protocols.

Qualifications

• U.S. work authorization required.
• High school diploma or GED required.
• Strong attention to detail and problem-solving.
• Able to work in a fast-paced, time-sensitive environment.
• Proficient with desktop computer and MS Office applications.
• Strong interpersonal and written communication skills.
• Reliable with good attendance.
• Must be able to commute and work on-site in Itasca, IL.
• Schedule flexibility is essential.
• Language skills beyond English are a bonus.

Responsibilities

• Answer inbound calls with professional, empathetic support.
• Gather information accurately and enter into dispatch systems.
• Follow scripts, workflows, and client requirements.
• Communicate clearly with customers and drivers on next steps.
• Escalate issues per policy when needed.
• Maintain confidentiality of information.
• Contribute to a positive team environment and uphold standards.

Skills

Attention to detail

Customer service

Empathy

Communication

Attendance

Fast-paced environment

On-site work

Schedule flexibility

Multilingual (bonus)

Education

High School Diploma or GED

Tools

MS Office

Job description

Bosch Service Solutions North America LLC seeks a Customer Service Representative to join Roadside Protect’s operations in Itasca, IL. The role supports customers with empathy while gathering data for dispatch and ensuring accurate queue handling.

Entry level position with start at $18.00 hourly, on-site work, and opportunities for growth within a collaborative, international team. Training emphasizes call handling, dispatch processes, and escalation protocols.