Roadside Service Dispatcher - Evening/Weekend Premium

Geico; Tucson (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits from Day 1

PTO accrual

13 paid holidays annually

401(k) with match

Tuition assistance

Job summary

GEICO in Tucson, AZ is seeking a Roadside Service Dispatcher to handle calls, guide policyholders, and coordinate locksmith, tow, and glass-service requests on-site. The role emphasizes customer-first solutions and efficient problem resolution within a high-volume environment.

The position requires strong communication, empathy, and multitasking abilities, with licensing support provided and opportunities for on-site training and growth at GEICO.’s Tucson office.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to multitask across platforms.
• Experience in high-volume call centers with KPIs and measurable goals (preferred).
• Active Adjusters license preferred (training and exam fees provided).

Responsibilities

• Manage incoming calls and support glass claims, locksmith services, and tow truck requests.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Skills

Customer service

Call center experience

Multitasking

Interpersonal skills

Problem solving

Education

High School Diploma or GED

College degree preferred

Job description

GEICO in Tucson, AZ is seeking a Roadside Service Dispatcher to handle calls, guide policyholders, and coordinate locksmith, tow, and glass-service requests on-site. The role emphasizes customer-first solutions and efficient problem resolution within a high-volume environment.

The position requires strong communication, empathy, and multitasking abilities, with licensing support provided and opportunities for on-site training and growth at GEICO.’s Tucson office.