Roadside Safety & Motorist Assistance Supervisor

Metropolitan Washington Airports Authority; Virginia; On-site; USD 39,000 - 53,000; Full time

Job summary

Metropolitan Washington Airports Authority seeks a Safety Service and Motorist Assistance Patroller Supervisor to oversee SSP operations on the Dulles Toll Road. You will supervise patrol teams, establish procedures, and coordinate incident response to protect motorists and maintain safety.

The role requires four years of relevant experience, strong supervisory skills, and CPR/First Aid certification. Expect duties including training, reporting, and performance evaluations, with occasional

Qualifications

• Four years of progressively responsible experience in vehicle repair and maintenance.
• Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
• Knowledge of and skill in automobile mechanics to provide motorist assistance and make other minor, emergency fixes to vehicles.
• Ability to provide effective customer service and assistance, particularly to people experiencing distress or other emergency situations.
• Ability to work under pressure and maintain self-control during peak periods, incidents, and emergencies.
• Knowledge of the safety rules, regulations, and procedures needed to supervise others in working safely.
• Ability to perform basic analyses of data and information.
• Ability to speak and write effectively.
• Skill in using a computer and modern office suite software, with emphasis on radio communications systems.

Responsibilities

• Establishes, revises, and ensures adherence to procedures for SSP operations.
• Plans operations and work assignments.
• Assists in subordinate personnel selection. Observes and evaluates subordinate performance and equipment maintenance. Oversees the training of employees.
• Performs supervisory duties such as approving time and attendance reports, recommending employee awards, conducting improper conduct investigations, and initiating disciplinary action.
• Prepares and submits recurring and special reports. Develops and presents briefings on key events and updates on issues impacting incoming shift.
• Ensures proper preventive maintenance scheduling and repairs of vehicles and equipment.
• Personally performs as a Safety Service and Motorist Assistance Patroller, when required.
• Patrols the DTR in service vehicle to identify, assess, and report safety service incidents such as road hazards, highly dangerous driving, and traffic accidents.
• Mitigates road hazards by establishing a temporary emergency safety zone around the hazard, clearing hazard on own, or calling other units for assistance.
• Takes immediate action in cases of traffic accidents. Notifies first responders and the DTR Control Room. Renders first aid or CPR, as necessary.
• Assists disabled motorists by attempting to identify and mitigate cause of vehicle malfunction that has resulted in stoppage. Provides non-mechanic emergency-level assistance to get the disabled vehicle back on the road (e.g., emergency-level fills of fuel, changes flat tires, and gives battery jumpstarts).
• Performs other duties as assigned.

Skills

Supervisory principles

Customer service

Communication skills

Ability to work under pressure

Data analysis

Written and verbal communication

Radio communications systems

Education

High school diploma or GED

Driver's license

CPR/First Aid certification

Job description

Metropolitan Washington Airports Authority seeks a Safety Service and Motorist Assistance Patroller Supervisor to oversee SSP operations on the Dulles Toll Road. You will supervise patrol teams, establish procedures, and coordinate incident response to protect motorists and maintain safety.

The role requires four years of relevant experience, strong supervisory skills, and CPR/First Aid certification. Expect duties including training, reporting, and performance evaluations, with occasional