Toll Road Operations Control Specialist

Metropolitan Washington Airports Authority; Pimmit Hills (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Background security investigation

Job summary

Metropolitan Washington Airports Authority is seeking a Toll Road Control Room Operator to ensure smooth operations of the Dulles Toll Road (DTR) control room and revenue collection during assigned shifts in McLean, VA.

The role requires maintaining awareness of equipment, traffic, and weather conditions, coordinating incident responses with PSCC and public safety partners, and handling communications across multiple channels. Training and ongoing knowledge of policies are provided.

Qualifications

• One year of progressively responsible experience working within a control room setting.
• Knowledge of and ability to apply accepted communication procedures and radio terminology while using telephones, two-way radios, and intercoms.
• Ability to communicate complex, urgent, and technical information with others and make decisions in an emergency.
• Ability to analyze data and information and make recommendations for an immediate solution.
• Ability to speak and write effectively.
• Ability to use a computer and modern office suite software, with emphasis on specialized systems/software for control room operations and safety management.

Responsibilities

• Receives and provides briefings to incoming and outgoing Control Room Operators on key events, focusing on operational issues such as accidents, system malfunctions or anomalies, lane closures, and canopy light overrides.
• Utilizes the DTR Infinity Toll Management System to monitor the forty-eight toll lanes and track equipment, traffic, and weather conditions.
• Performs operator maintenance on communications and office equipment including radios, telephones, and computer equipment.
• Documents and coordinates system malfunctions and anomalies with contractor technicians.
• Updates supervisors on important topics and coordinates incident responses and notifications with PSCC, police, SSP, grounds, operations, and public affairs during events affecting the public.
• Answers calls and coordinates with police, SSP, and on-scene personnel during emergencies such as bridge strikes, accidents, and severe weather.

Skills

Control room experience

Radio communication procedures

Emergency decision making

Data analysis

Written and verbal communication

Computer skills & specialized software

Education

High school diploma or GED

Tools

DTR Infinity Toll Management System

Job description

Metropolitan Washington Airports Authority is seeking a Toll Road Control Room Operator to ensure smooth operations of the Dulles Toll Road (DTR) control room and revenue collection during assigned shifts in McLean, VA.

The role requires maintaining awareness of equipment, traffic, and weather conditions, coordinating incident responses with PSCC and public safety partners, and handling communications across multiple channels. Training and ongoing knowledge of policies are provided.