Toll Road Control Room Operator

Metropolitan Washington Airports Authority; Virginia; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension plan

Training opportunities

Job summary

The Metropolitan Washington Airports Authority seeks a Toll Road Control Room Operator in McLean, VA to help ensure safe and smooth operation of the Dulles Toll Road. You will monitor toll lanes, coordinate incident responses, and communicate with police, safety patrol, and PSCC during emergencies.

The role requires strong communication, calm under pressure, and data interpretation, along with a high school diploma and a valid state driver’s license.

Qualifications

• One year of progressively responsible experience in a control room setting.
• Knowledge of and ability to apply accepted communication procedures and radio terminology.
• Ability to communicate complex information clearly and make decisions in emergencies.
• Ability to analyze data and recommend immediate solutions.
• Proficient in speaking and writing; capable with modern office software.

Responsibilities

• Receives and briefs operators on events, accidents, and system issues.
• Uses the DTR Infinity Toll Management System to monitor 48 toll lanes.
• Keeps aware of equipment, traffic, and weather status around the DTR.
• Maintains and troubleshoots communications equipment and consoles.
• Documents malfunctions and coordinates with technicians and supervisors.
• Coordinates incident responses with PSCC, Police, SSP, and others during emergencies.
• Acts as primary contact during power outages and peak periods.

Skills

Control room experience

Emergency communication

Data analysis

Computer literacy

Radio communications

Education

High school diploma or GED

Tools

DTR Infinity Toll Management System

Two-way radios

Office software

Job description

Compensation Grade: S14-H Salary Range: $23.23-$32.52 Opening Date: October 16, 2026 Closing Date: October 31, 2026 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As a Toll Road Control Room Operator, you will affect the smooth operation of the Dulles Toll Road (DTR) for motorists.

Toll Road Control Room Operator Serves at the Dulles Toll Road (DTR) Office in McLean, VA.

GENERAL RESPONSIBILITIES

• Receives and provides briefings to incoming and outgoing Control Room Operators (Operators) on key events, focusing on operational issues such as accidents, system malfunctions or anomalies, lane closures, and canopy light overrides.
• Utilizes the DTR Infinity Toll Management System to monitor the forty‑eight toll lanes.
• Maintains awareness of the status of equipment, traffic, and weather conditions on the DTR and the surrounding area.
• Performs operator maintenance on various communications and office equipment including the DTR Traffic Message Channel (TMC), multi‑channel radios, telephones, and computer equipment.
• Documents and coordinates system malfunctions and anomalies with contractor technicians.
• Updates the immediate supervisor and senior personnel on important topics.
• Initiates or tracks incident responses and notifications in coordination with the Airports Authority’s Public Safety Communications Center (PSCC), The Airports Authority’s Police Department, Safety Service Patrol (SSP), DTR Grounds, Airport Operations, Public Affairs and DTR Management when conditions affect the public.
• Answers incoming telephone calls and refers or responds to them effectively.
• Coordinates with police, SSP, Management, and on‑scene personnel during emergencies like bridge strikes, accidents, weather, etc.
• Serves as the primary contact during power outages and as the hub of communication for the Dulles Toll Road.
• Uses proper radio communication procedures, including tone of voice, message construction, terminology, and transmission style between DTR staff, Finance Manager, DTR Grounds, and Safety Service Patrol.
• May recommend changes to established Control Room procedures to improve its operations, to support changes in core DTR operations, etc.
• Maintains thorough and up‑to‑date knowledge of Departmental, Washington Dulles International Airport (IAD), and Airports Authority policies, procedures, schedules, and directives pertinent to the DTR, and attends in‑service, mandatory, basic, advanced, and/or specialized training to maintain proficiency or learn new job‑related information and skills.
• Performs other duties as assigned.

QUALIFICATIONS

• One year of progressively responsible experience working within a control room setting.
• Knowledge of and ability to apply accepted communication procedures and radio terminology while using a variety of mediums, such as telephones, two‑way radios, and intercoms.
• Ability to communicate complex, urgent, and technical information with others and make decisions in an emergency.
• Ability to analyze data and information and make recommendations for an immediate solution.
• Ability to speak and write effectively.
• Ability to use a computer and modern office suite software, with emphasis on specialized systems/software for control room operations and safety management.

EDUCATION

A high school diploma or a Certificate of General Educational Development (GED).

PREFERRED QUALIFICATIONS

• Experience in traffic management and toll road operations.
• Experience in a high‑volume communications center.

CERTIFICATIONS AND LICENSES REQUIRED

• A state driver’s license in good standing.

NECESSARY SPECIAL FACTORS

• Uses written materials, pictorial displays, visual displays, electronic devices, and hearing to address multiple inputs and produce multiple outputs concurrently.
• Subject to job pressures during peak periods and emergencies.
• Subject to 24‑hour hold‑over and recall for emergencies such as snow removal.
• Work may include overnight and weekend shifts.

WHAT WE OFFER

A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family’s health, financial security, and professional growth.

• Benefits include medical, dental, and vision coverage; well‑being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities.

Discover more about our benefits package here.

A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.

Follow us on Twitter @MWAAcareers.

Our Core Values are: MUTUAL RESPECT INTEGRITY PRIDE COLLABORATION