Roadside HERO Operator: Incident & Traffic Control

Serco; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Paid vacation and sick leave

Tuition reimbursement

Job summary

Serco is seeking a HERO Operator in San Antonio, TX to support TxDOT by patrolling and clearing incidents, providing traffic control and incident management, and assisting motorists. Applicants should be prepared for 12-hour shifts, weekends, and holidays, with the ability to lift heavy loads and operate a pickup with a trailer.

The role emphasizes teamwork with TxDOT, law enforcement, and first responders, and requires a valid driver's license, clean driving record, and pass preemployment

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with good driving record.
• Available to work various shifts, weekends, and holidays.
• Ability to speak English (Bilingual is plus).
• Ability to work 12hr shifts including weekends.
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted.
• Ability to walk interstate/patrolled roadways 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices.
• Ability to safely operate a pickup truck with a 20-30 foot trailer in tow.
• Physically able to access the underside of a vehicle.
• Minimum age 21.

Responsibilities

• Assist motorists and perform incident management services during assigned shifts.
• Provide clear and accurate information regarding incidents and the response required to TMC Operators, law enforcement, ambulance, fire department, or towing services.
• Clear lane blocking traffic incidents and assist other emergency personnel as requested.
• Establish traffic control and scene protection using signs and devices during major incidents.
• Provide basic first aid until trained responders arrive on scene.
• Transport stranded motorists to a safe location off the roadway.
• Call for towing or emergency services as needed.
• Provide cell phone service and drinking water to motorists.

Skills

English language

Vehicle maintenance basics

Bilingual (English+)

Ability to lift 50 lbs

Education

High school diploma or equivalent

Job description

Serco is seeking a HERO Operator in San Antonio, TX to support TxDOT by patrolling and clearing incidents, providing traffic control and incident management, and assisting motorists. Applicants should be prepared for 12-hour shifts, weekends, and holidays, with the ability to lift heavy loads and operate a pickup with a trailer.

The role emphasizes teamwork with TxDOT, law enforcement, and first responders, and requires a valid driver's license, clean driving record, and pass preemployment