Highway Emergency Response Operator (HERO) - San Antonio

Serco; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Paid vacation and sick leave

Tuition reimbursement

Job summary

Serco is seeking a HERO Operator in San Antonio, TX to support TxDOT by patrolling and clearing incidents, providing traffic control and incident management, and assisting motorists. Applicants should be prepared for 12-hour shifts, weekends, and holidays, with the ability to lift heavy loads and operate a pickup with a trailer.

The role emphasizes teamwork with TxDOT, law enforcement, and first responders, and requires a valid driver's license, clean driving record, and pass preemployment

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with good driving record.
• Available to work various shifts, weekends, and holidays.
• Ability to speak English (Bilingual is plus).
• Ability to work 12hr shifts including weekends.
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted.
• Ability to walk interstate/patrolled roadways 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices.
• Ability to safely operate a pickup truck with a 20-30 foot trailer in tow.
• Physically able to access the underside of a vehicle.
• Minimum age 21.

Responsibilities

• Assist motorists and perform incident management services during assigned shifts.
• Provide clear and accurate information regarding incidents and the response required to TMC Operators, law enforcement, ambulance, fire department, or towing services.
• Clear lane blocking traffic incidents and assist other emergency personnel as requested.
• Establish traffic control and scene protection using signs and devices during major incidents.
• Provide basic first aid until trained responders arrive on scene.
• Transport stranded motorists to a safe location off the roadway.
• Call for towing or emergency services as needed.
• Provide cell phone service and drinking water to motorists.

Skills

English language

Vehicle maintenance basics

Bilingual (English+)

Ability to lift 50 lbs

Education

High school diploma or equivalent

Job description

Position Description & Qualifications

Looking for a career where you can make a difference every day? Discover this opportunity to become a HERO Operator in San Antonio, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. See this clip showing our sister program in Louisiana. Watch Operator video in action

As a HERO Operator, You Can Expect To

• Assist motorists and perform incident management services during assigned shifts
• Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.
• Services include, but are not limited to:
  • Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested
  • Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents
  • Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene
  • Changing flat tires
  • Adding air to low tires
  • Adding gasoline
  • Adding water to radiators
  • Providing battery jump starts
  • Perform vehicle push maneuvers when able
  • Calling for towing service or emergency service
  • Transporting stranded motorists to a safe location off the roadway
  • Providing cell phone service
  • Providing drinking water to stranded motorists

To Be Successful In This Role You Will Have

• High school diploma or its equivalent
• Valid driver’s license with good driving record
• Available to work various shifts, weekends, and holidays
• Ability to speak English language (Bilingual is plus)
• Ability to work 12hr shifts to include occasional weekends
• Ability to lift/carry 50lbs continuously and up to 100lbs assisted
• Ability to walk the interstate/patrolled roadways unassisted 10-12hrs a day in all weather conditions while removing debris or placing long-term MOT devices
• Ability to safely operate a pickup truck with a 20-30 foot trailer in tow
• Physically able to access the underside of a vehicle
• Minimum age requirement of 21
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
• Ability to pass 1 year DOT medical evaluation.

Additional Desired Experience And Skills

• Minor vehicle maintenance knowledge

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.

The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.