Roadside Fleet Supervisor & Team Coach

AAA-The Auto Club Group; Atlanta (GA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

401(k) plan

Healthcare benefits

AAA membership

Job summary

AAA The Auto Club Group in College Park, GA is seeking a Fleet Supervisor to lead daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service. This in‑office, full‑time role reports to a fleet location and may require on‑call shifts.

The position emphasizes recruiting, coaching, and developing technicians, maintaining workforce readiness, fleet quality, and regulatory compliance in a fast‑paced environment.

Qualifications

• High School Diploma or equivalent (GED).
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods.
• Ability to pass and maintain DOT physical certification.
• Leadership experience with a proven ability to achieve results through others.
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience.
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution.
• Strong safety awareness, decision‑making, problem‑solving, interpersonal, customer service, and communication skills, including training and presentations.
• Ability to prepare cost, expense, and budget reports.

Responsibilities

• Tows vehicles, when needed.
• Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators.
• Resolve escalated service problems.
• Maintain productivity standards for the team.
• Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies.
• Maintain facility in a safe, clean and orderly fashion.
• Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information.

Skills

Driver's license

DOT certification

Leadership

Roadside experience

Customer service

Education

High School Diploma or GED

College coursework in Business Administration or related field

Job description

AAA The Auto Club Group in College Park, GA is seeking a Fleet Supervisor to lead daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer‑focused service. This in‑office, full‑time role reports to a fleet location and may require on‑call shifts.

The position emphasizes recruiting, coaching, and developing technicians, maintaining workforce readiness, fleet quality, and regulatory compliance in a fast‑paced environment.