Roadside Assistance Triage Agent - 1st Shift

Express Employment Professionals - Cincinnati East; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an expeditor to manage incoming repair requests from equipment drivers. You will communicate outcomes to partners and vendors while ensuring safety for personnel and equipment in line with DOT/FMCSA regulations.

The role requires high-volume customer service experience and average computer proficiency, with automotive knowledge strongly preferred.

Qualifications

• High-volume customer service experience.
• Must communicate by phone and e-mail.
• Knowledge of FMCSA regulations is a plus.
• Automotive knowledge preferred.

Responsibilities

• Expedite incoming repair requests from equipment drivers.
• Communicate outcomes to partners and vendors.
• Ensure safety of personnel and equipment in handling requests.
• Adhere to DOT/FMCSA regulations as relates to transportation.
• Provide courteous communication by phone and e-mail.

Skills

Customer service

Communication skills

FMCSA regs

Automotive knowledge

Computer proficiency

Job description

COMPANY

One of the leading logistics companies in the country.

JOB DESCRIPTION

Selected candidates will be responsible for expediting incoming repair related requests from equipment drivers including communicating outcomes to appropriate partners and vendors. Those actions must be performed ensuring the safety of personnel and equipment. Decisions must be made in accordance with DOT/FMCSA regulations as it relates to the transportation industry and company needs. Candidates must havehigh-volume customer service experience withcourteous and professional communication skills by phone and e-mail. Must have average computer proficiency. Automotive knowledge is strongly preferred. Long-term to hire position.

SCHEDULE

Monday, (off Tuesday-Thursday), Friday-Sunday 6:00 AM-4:30 PM

SALARY

$19/HOUR TO START