Evening Roadside Triage Agent (DOT-Regulated)

Express Employment Professionals - Cincinnati East; Chattanooga (TN); On-site; USD 25,000 - 29,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks candidates to expedite incoming repair related requests from equipment drivers, ensuring safety and DOT/FMCSA compliance across operations. The role involves high-volume customer service by phone and e-mail, with average computer proficiency; automotive knowledge is a plus.

Long-term to hire position with evening hours. Schedule is Monday–Friday 6:00 PM–10:00 PM plus one weekend per month; starting pay is $19 per hour.

Qualifications

• Experience handling high-volume customer service by phone and email.
• Ability to navigate basic computer systems and documentation.

Responsibilities

• Expedite incoming repair requests from equipment drivers.
• Communicate outcomes to partners and vendors while ensuring safety and DOT/FMCSA compliance.
• Coordinate with internal teams to prioritize and track repair progress.

Skills

High-volume customer service

Phone & email communication

Basic computer proficiency

Automotive knowledge (preferred)

Job description

Express Employment Professionals - Cincinnati East seeks candidates to expedite incoming repair related requests from equipment drivers, ensuring safety and DOT/FMCSA compliance across operations. The role involves high-volume customer service by phone and e-mail, with average computer proficiency; automotive knowledge is a plus.

Long-term to hire position with evening hours. Schedule is Monday–Friday 6:00 PM–10:00 PM plus one weekend per month; starting pay is $19 per hour.