Part-time Roadside Assistance Triage Agent - 2nd Shift

Express Employment Professionals - Cincinnati East; Chattanooga (TN); On-site; USD 25,000 - 29,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks candidates to expedite incoming repair related requests from equipment drivers, ensuring safety and DOT/FMCSA compliance across operations. The role involves high-volume customer service by phone and e-mail, with average computer proficiency; automotive knowledge is a plus.

Long-term to hire position with evening hours. Schedule is Monday–Friday 6:00 PM–10:00 PM plus one weekend per month; starting pay is $19 per hour.

Qualifications

• Experience handling high-volume customer service by phone and email.
• Ability to navigate basic computer systems and documentation.

Responsibilities

• Expedite incoming repair requests from equipment drivers.
• Communicate outcomes to partners and vendors while ensuring safety and DOT/FMCSA compliance.
• Coordinate with internal teams to prioritize and track repair progress.

Skills

High-volume customer service

Phone & email communication

Basic computer proficiency

Automotive knowledge (preferred)

Job description

COMPANY

One of the leading logistics companies in the country.

JOB DESCRIPTION

Selected candidates will be responsible for expediting incoming repair related requests from equipment drivers including communicating outcomes to appropriate partners and vendors. Those actions must be performed ensuring the safety of personnel and equipment. Decisions must be made in accordance with DOT/FMCSA regulations as it relates to the transportation industry and company needs. Candidatesmusthavehigh-volume customer service experience withcourteous and professional communication skills by phone and e-mail. Must have average computer proficiency. Automotive knowledge is strongly preferred. Long-term to hire position.

SCHEDULE

Monday-Friday 6:00 PM-10:00 PM + one weekend per month

SALARY

$19/HOUR TO START