Road Assist Coordinator

DB Schenker

Van Buren (AR)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Full Health Insurance on day one

401(k) option with company match

Protective gear provided

Career Advancement opportunities

Job summary

A global logistics company is seeking an Entry-Level Roadside Assistance team member in Van Buren, Arkansas. The role involves providing emergency support to drivers, coordinating repairs, and ensuring compliance with transportation regulations. Candidates should have a high school diploma and the ability to work collaboratively. This position offers full-time hours with great benefits such as healthcare and vacation time. Join a diverse team and contribute to a mission that connects the world.

Qualifications

On the job experience in a similar role preferred.
Ability to work in a team environment to continuously improve results.
Able to promote a culture of trust and safety.

Responsibilities

Provide emergency roadside assistance to driver team members.
Coordinate road repairs between Driver Team Members and Vendors.
Ensure Department of Transportation (DOT) compliance.

Skills

Exceptional service delivery

Team collaboration

Patience

Education

High School diploma or equivalent

Job description

At USA Truck, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Job Overview

This position is responsible for providing emergency roadside assistance to driver team members, working flexible schedules, and available to work various shifts including weekends and nights. This includes assessing and diagnosing vehicle failures through careful inquiry and dispatching appropriate service to drivers based on the nature of each breakdown.

What Will You Enjoy Doing (duties/tasks)

Coordinate road repairs between Driver Team Members and Vendors, as necessary.
Maintain cost per mile (CPM) goal.
Utilization of equipment to reduce down time.
Ensure Department of Transportation (DOT) compliance.
Provide total support for driver team members, inter company operations, and external customers through effective and timely action.
Effectively communicate to our internal and external customers.

What You Need To Succeed (Qualifications, Experience, Skills, Attributes)

High School diploma or equivalent.
On the job experience in similar role preferred.
Ability to deliver exceptional service through positive engagement and patience.
Ability to work in a team environment to continuously improve results.
Able to promote a culture of trust and safety.

Why You will Love DB Schenker

Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

Earn up to 3 weeks' Vacation over the course of your first year, plus Holidays and Sick Days.
Full Health Insurance on day one (medical, dental, vision, prescription drugs).
Career Advancement: We are strong believers in continual training and development for our people. Your success is our success.
Your Safety is important to us, so we will provide protective gear.
Health Advocacy support for you and your family.
Company Paid life insurance.
Company paid Short-Term and Long-Term Disability.
401(k) option.

How To Get Started

You can begin by applying above.

Benefits

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
The option for separate vision coverage for eye exams, frames, and contact lenses.
The option for separate dental coverage to cover preventative, major and basic dental services.
The company offers a pre-tax 401(k) contribution plan with a company match.
We offer direct deposit to all employees.

USA Truck provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level