Roadside Assistance Network Manager

Winixx Inc.; Atlanta (GA); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible scheduling

Career growth opportunities

Paid time off

Professional development

Job summary

Winixx Inc. in Atlanta, GA is hiring a Roadside Assistance Network Manager to build and maintain a nationwide provider network for the fleetOS roadside service.

You will ensure timely assistance, fair pricing, and high-quality service through SLA enforcement and performance reviews. The role supports real-time dispatch, contract negotiations, and portal development, with a hybrid work setup and opportunities across 30+ SaaS products.

Qualifications

• 4+ years of vendor management or network operations experience.
• Experience building geographically distributed provider networks.
• Strong contract negotiation and relationship management skills.
• Willingness to be available for urgent network escalations outside standard hours.

Responsibilities

• Build, qualify, and manage a national network of roadside assistance service providers.
• Develop and enforce SLAs with network providers on response time, pricing, and quality.
• Monitor coverage gaps and recruit providers in underserved regions.
• Coordinate with operations to dispatch and manage roadside events in real time.
• Conduct provider performance reviews and remove underperformers.
• Manage provider contracts, payment terms, and rate negotiations.
• Build a provider portal and communication system for dispatch and tracking.
• Report on coverage, response time, and cost per roadside event.

Skills

Vendor management

Network operations

Contract negotiation

Data-driven

Education

Bachelor's degree in Operations or related field

Job description

Openings › Operations › Roadside Assistance Network Manager

Operations

Roadside Assistance Network Manager

Atlanta, US Remote Full-time $70,000 – $105,000

About Winixx

Winixx Inc. is a New York-based technology holding company operating a portfolio of over 30 SaaS platforms across freight, fleet management, financial infrastructure, and market intelligence. Founded with a mission to modernize fragmented and underserved industries, Winixx builds technology that removes inefficiencies, creates transparency, and puts more value in the hands of the people doing the actual work. Our flagship products include Winixx Freight, a next-generation load board with embedded instant payment; fleetOS, a comprehensive fleet management and roadside assistance platform; and Baron Meddy Financial, our financial infrastructure arm facilitating capital deployment, escrow, and M&A advisory across verticals. Winixx is headquartered in Atlanta, Georgia, with remote teams operating nationwide.

Role Summary

The Roadside Assistance Network Manager builds and maintains the vendor network that powers the fleetOS roadside assistance capability — ensuring that carriers and fleet operators who need help on the road can get it fast, from qualified service providers, at a fair price.

What You'll Do

• Build, qualify, and manage a national network of roadside assistance service providers including tow operators, mobile mechanics, and tire vendors
• Develop and enforce service level agreements with network providers covering response time, pricing, and quality standards
• Monitor network coverage gaps and proactively recruit providers in underserved regions
• Coordinate with the operations and support teams to dispatch and manage roadside assistance events in real time
• Conduct provider performance reviews and remove underperforming vendors from the network
• Manage provider contracts, payment terms, and rate negotiations
• Build a provider portal and communication system that enables efficient dispatch and service tracking
• Report on network coverage, response time performance, and cost per roadside event

What We're Looking For

• 4+ years of vendor management, network operations, or roadside assistance experience
• Experience building and managing a geographically distributed service provider network
• Strong contract negotiation and relationship management skills
• Comfortable with real-time operational coordination and dispatch workflows
• Experience in roadside assistance, fleet services, or automotive services is strongly preferred
• Data-driven approach to network performance management
• Bachelor's degree in Operations, Business, or a related field
• Willingness to be available for urgent network escalations outside of standard hours

• Competitive base salary commensurate with experience
• Performance bonus program tied to individual and company milestones
• Hybrid work environment with flexible scheduling
• Career growth opportunities across 30+ SaaS products and multiple verticals
• Front-row seat at a technology company at the beginning of a major national expansion
• Collaborative, mission-driven team environment
• Paid time off and company holidays
• Professional development and continuing education support

Winixx Inc. is an equal opportunity employer. We evaluate all applicants on the basis of qualifications, experience, and demonstrated ability without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

The compensation range reflected in this posting represents the minimum and maximum target range for this position. Individual pay within the posted range is determined by a candidate's demonstrated experience, educational background, skill set, and geographic location. Final compensation is established at the time of offer and may fall anywhere within the stated range based on these factors.

Compensation ranges reflect national US market data and are subject to change. Additional forms of compensation may include performance bonuses, equity participation, and other benefits as outlined in your offer documentation.