Remote Contact Center Pro: Member Care & Sales

AAA Hoosier; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Paid time off

Paid holidays

401k with company match

HSA dollars

LTD & Life Insurance

Company provided membership

Job summary

AAA Hoosier is seeking a customer service professional to support members with emergency roadside needs and memberships. You will handle inbound and outbound calls, follow established scripts, and promote AAA programs while delivering exceptional service.

The role requires empathy, patience, and accuracy in documenting interactions. Based in Indiana, you will attend training in the Indianapolis office and participate in occasional in-person meetings.

Qualifications

• High school diploma or GED required.
• Customer service or contact center experience preferred.
• Ability to follow scripts and promote programs.

Responsibilities

• Assist AAA members via inbound/outbound contact center channels, ensuring a positive experience.
• Provide accurate information, resolve issues, and promote memberships and benefits.
• Document all member interactions in the system and maintain knowledge of products.

Skills

Customer service

Outbound calls

Sales aptitude

Communication

Education

High school diploma or GED

Job description

AAA Hoosier is seeking a customer service professional to support members with emergency roadside needs and memberships. You will handle inbound and outbound calls, follow established scripts, and promote AAA programs while delivering exceptional service.

The role requires empathy, patience, and accuracy in documenting interactions. Based in Indiana, you will attend training in the Indianapolis office and participate in occasional in-person meetings.