Road Supervisor/Dispatcher

Transdev North America; El Cajon (CA); On-site; USD 57,000 - 64,000; Full time

Benefits offered by this job

Medical, dental & vision after 90 days

Life insurance

401k

Paid holidays

Vacation and sick leave

Job summary

Transdev North America in El Cajon, CA is hiring a Road Supervisor / Window Dispatcher to ensure routes are completed safely and with excellent customer service.

The position offers Teamsters scale pay of $27.33–$30.59 per hour, with full benefits after 90 days, plus vacation, sick leave, holidays, life insurance, 401k, and company holidays. You will supervise drivers, schedule routes, investigate incidents, and coordinate with maintenance.

Qualifications

• High school diploma or GED required.
• Commercial Driver’s License (CDL) required.
• 2–3 years transit supervisory experience preferred.

Responsibilities

• Communicate job requirements to drivers.
• Day‑to‑day scheduling, counseling, and submitting evaluation reports.
• Conduct on‑scene accident investigations; assist with reports.
• Develop and host driver training and safety courses.
• Observe drivers on the road and document safety violations.
• Coordinate with customers, drivers, and management on service issues.
• Monitor driver safety and performance per policy.
• Document absences and update databases.
• Work with dispatchers and maintenance to ensure service quality.
• Ensure drivers arrive on time by reviewing check‑in displays.
• Drive routes periodically and perform other duties.

Skills

Supervisory experience

DOT drug testing

Outlook/Word/Excel/PowerPoint

Customer service

Education

High School Diploma or GED

Commercial Driver’s License (CDL)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Transdev in El Cajon, CA is hiring a Road Supervisor / Window Dispatcher. This role ensures all routes are completed in compliance with safety procedures and is customer service‑oriented with a focus on safety.

Salary and Benefits

• $27.33 – $30.59 (Teamsters Collective Bargaining Agreement Pay scale; starting $27.33, progressing to $30.59 over 3 years)
• Vacation: 40 hours first year, 80 hours 2 years
• Paid Sick Leave: 48 hours
• Holidays: 7 days
• Full‑time employees receive medical, dental & vision after 90 calendar days, life insurance, 401k, and company holidays.

Key Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Day‑to‑day scheduling, counseling, and submitting evaluation reports to local management.
• Conduct on‑scene accident investigations; assist drivers in preparing accident reports, OSHA reports, and safety violation documents.
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
• Observe drivers on the road, correct safety problems on the scene while documenting violations.
• Liaison between drivers, customers and organization for customer service concerns.
• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
• Receive lost & found items.
• Document bus driver absences and enter information into computer databases.
• Work effectively with fellow window dispatchers, road supervisors and bus operators to attain the best service product possible.
• Ensure drivers arrive on time by reviewing driver check‑in VDS display monitor.
• Coordinate with maintenance for equipment availability, assign equipment to drivers.
• Drive routes periodically.
• Other duties as required.

Qualifications

• High School Diploma or GED.
• Possession of a Commercial Driver’s license.
• Age 21 or older.
• Supervisory experience with hourly employees; 2‑3 years transit supervisory experience preferred.
• Computer literate – basic knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49 C.F.R. Part 40 prohibits use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must work shifts or flexible schedules as needed.
• Must sit, type, or look at computer screens for long periods.
• Work environment includes both indoors and outdoors.

EEO Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.

Drug‑free workplace. Applicants must be eligible to work in the U.S. without restrictions and must pass a drug screen and background check.