Operations Manager

Remix; Tulare (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Free medical plans

401(k) matching

Job summary

Via is seeking an experienced onsite Operations Manager to lead daily service delivery for our Tulare-area transit operations. This is a fully in-person role requiring 4–5 days onsite per week, managing drivers, schedules, safety, and rider experience.

You will use data to optimize performance, collaborate with city partners, and ensure reliable service for riders while maintaining a culture of safety and compliance.

Qualifications

• Operationally experienced with background in people management, logistics, or process-oriented work.
• Strong communication and relationship-building with drivers, riders and partners.
• Hands-on and proactive in-field problem solving and learning.

Responsibilities

• Run the daily onsite operations to provide safe, reliable transportation.
• Make real-time decisions about fleet, driver supply, and compliance.
• Guide and support drivers, building strong relationships with riders and city partners.
• Turn rider and community feedback into actionable improvements.
• Use data and technology to diagnose service issues and improve efficiency.
• Bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process orientation

Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education.

Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks.

With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

This is a fully in‑person position with the expectation that you will be onsite 4‑5 days per week.

What You’ll Do

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real‑time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues – stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers – building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community’s goals to life.

Who You Are

• Operationally experienced, with a background in people management, logistics, customer service, or process‑oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow‑through.
• Hands‑on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem‑solve issues as they arise but also think long‑term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• You possess a deep understanding of the unique challenges of fixed‑route transit, including managing time‑point adherence, breakdown escalations, and the logistical complexities of run scheduling for large‑scale operations.
• You are comfortable working around Class B / Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35‑to‑45‑foot coach buses.
• You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high‑pressure, scheduled environment.
• Able to commute to the Tulare area 4‑5 days a week.

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $85,000 - $115,000 per year.
• We offer a generous and comprehensive benefits package, including free medical plans and 401(k) matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.