Road Supervisor

Remix; Tulare (CA); On-site; USD 66,125,000 - 80,231,000; Full time

Benefits offered by this job

Health and retirement benefits

Competitive shift-based schedule

Job summary

Via in Tulare, CA is hiring a Road Supervisor to oversee drivers, provide training, and ensure safe, reliable transportation for riders.

You will manage incidents, de-escalate conflicts, and work with a broad team to scale operations, with shift-based, in-person work.

Qualifications

• Minimum 3+ years in transportation services or similar.
• At least 1 year in a supervisory role.
• High school diploma or equivalent; higher education preferred.

Responsibilities

• Conduct regular performance evaluations and coach drivers.
• Develop and implement training programs for hires and staff.
• Handle customer service issues and promote passenger satisfaction.
• Prioritize operational issues as real-time point of contact.
• Respond to accidents/incidents and manage protocols.
• Collaborate with cross-functional teams to scale processes.
• Operate lift-equipped vehicles safely for riders with disabilities.
• Learn Via operations and safety procedures.
• Perform routine vehicle operations and pre/post-shift checks.

Skills

Supervisory experience

Customer service orientation

Excellent interpersonal skills

Education

High school diploma or equivalent

Higher education or certifications in transportation/logistics (preferred)

Tools

Tablet proficiency

Google Suite

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based, in-person out of our Tulare, CA

What You'll Do:

• Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
• Develop and implement training programs for new hires and ongoing training for existing drivers.
• Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
• Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
• Go to the scene of accidents and incidents to manage processes and protocols
• Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
• Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
• Learn the fundamentals of Via operations and related safety procedures
• Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

• Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
• High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
• At least 25 years old
• An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
• Proficient in using a tablet and standard office software (e.g., Google Suite).
• Possess good knowledge of the cities and communities of Tulare, CA
• Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
• Able to deal effectively and courteously with passengers
• Ability to work flexible hours, including evenings and weekends, as required.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Pay: $24-28 / hour
• We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.