Dispatcher

Transdev North America; Canby (OR); On-site; USD 28,240 - 42,705; Full time

Benefits offered by this job

Vacation: up to 14 days per year

Paid Sick Leave

401(k) retirement benefits

Medical, dental & vision insurance

Life insurance

Job summary

Transdev North America in Canby, Oregon is seeking a Dispatcher responsible for overseeing road service through effective communication with Operators and providing customer support. This role involves managing emergency situations and ensuring high-quality service.

A successful candidate will have a High School Diploma or GED, 3-5 years' dispatch experience, excellent customer service skills, and must hold a valid CDL Class A or B. Benefits include paid sick leave, vacation, and a supportive work environment.

Qualifications

• 3-5 years' experience in dispatching.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures.
• Provide customer support regarding questions and concerns for customer trips.
• Manage emergency situations for vehicle operators and act as liaison with emergency services.

Skills

Communication skills

Customer service orientation

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Tools

CDL Class A or B with passenger and airbrake endorsement

Job description

Transdev in Canby, Oregon is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Pay

• $20.50 per hour (Union Collective Bargaining Agreement Pay Rate)
• Starting pay $20.50 with progression to $31.00 over 5 years.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs. monthly full‑time employees / 5 hrs. monthly part‑time employees; medical, dental & vision after 60 calendar days of employment for full‑time and part‑time employees, life insurance, 401(k) retirement benefits, and company holidays.
• Holidays: 14 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience in dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Valid CDL Class A or B with passenger and airbrake endorsement.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions—the job is performed 100% outside, often alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery, uneven surfaces.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to dust, vehicle fumes and noise.

Drug‑Free Workplace

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity (EEO)

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.