Fleet Breakdown Coordinator | Roadside Repair & Vendor Coordination | Richmond, VA

Sweetie Boy Transportation; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Sweetie Boy Transportation in Richmond, VA seeks a Fleet Breakdown Coordinator to manage breakdown events, coordinate roadside repairs, and oversee vendor relations. The role ensures safety, DOT compliance, and minimal downtime for the car hauler fleet.

Ideal candidates will diagnose issues, document repairs and costs, and liaise with drivers and repair shops. This is a full-time on-site position with after-hours on-call support as needed.

Qualifications

• Clear communication with drivers, vendors, and teammates.
• Meticulous documentation of costs, downtime, and repairs.
• Ability to make quick, sound decisions under pressure.
• Strong organizational habits and attention to detail.
• Familiarity with DOT regulations and fleet compliance.

Responsibilities

• Manage fleet breakdown incidents including roadside repairs and towing.
• Diagnose issues remotely and recommend repair actions.
• Coordinate with drivers, in-house techs, and external vendors to resolve issues fast.
• Maintain records of breakdowns, repairs, costs, and downtime.
• Ensure repairs align with DOT and safety standards.
• Negotiate repair costs and manage relationships with shops and service vendors.
• Identify recurring issues and suggest preventive maintenance.
• Provide guidance to drivers for minor troubleshooting and safety procedures.
• Participate in after-hours/on-call breakdown support.

Skills

Communication skills

Documentation

Decision-making

Organization

DOT compliance

Tools

Maintenance software

Dispatch tools

Job description

Position:Fleet Breakdown Coordinator | Roadside Repair & Vendor Coordination | Richmond, VA

Location: Richmond, VA

Job Id:431

# of Openings:1

Fleet Breakdown Coordinator

Sweetie Boy Transportation, established in 2010, is a full-service Automobile Transportation and Logistics company. We’re hiring a Fleet Breakdown Coordinator to support our car hauler fleet by managing breakdown events, coordinating roadside repairs, and keeping trucks safe, compliant, and moving. This role is critical to minimizing downtime, controlling repair costs, and ensuring repairs meet DOT and company safety standards.

A Fleet Breakdown Coordinator plays a vital role in fleet operations by triaging time-sensitive mechanical issues, coordinating with drivers and vendors, documenting repairs and costs, and spotting repeat failures to support preventative maintenance.

Key Responsibilities

• Manage fleet breakdown incidents, including roadside repairs, towing, and emergency service coordination
• Diagnose mechanical issues remotely and recommend appropriate repair actions
• Coordinate with drivers, in-house technicians, and external repair vendors to resolve issues quickly
• Maintain detailed records of breakdowns, repairs, parts/services, costs, and vehicle downtime
• Ensure repairs and processes align with DOT regulations and company safety standards
• Negotiate repair costs when appropriate and manage relationships with repair shops, towing providers, and service vendors
• Identify recurring issues and communicate trends / recommendations to reduce future downtime
• Provide technical guidance to drivers for minor troubleshooting and safety procedures
• Participate in after-hours/on-call breakdown support as needed

Requirements

• Strong working knowledge of semi-truck and trailer systems (engine, transmission, brakes, electrical, emissions)
• Experience in fleet maintenance, breakdown coordination, heavy-duty repair, or similar work
• Ability to diagnose mechanical problems under pressure and make good calls quickly
• Strong communication skills (drivers, vendors, internal ops) and calm decision-making in urgent situations
• Highly organized with strong documentation habits (costs, downtime, repair details)
• Familiarity with DOT regulations and fleet compliance requirements
• Comfort using maintenance software / dispatch tools (preferred)

Preferred

• 3+ years in commercial transportation, fleet maintenance, or heavy-duty repair environments
• Experience coordinating roadside assistance / emergency repairs for a fleet

Pay

Schedule

• Full time
• 7:30am- 5pm
• May require nights, weekends, or holidays for emergency breakdown support (on-call as needed)

At Sweetie Boy Transportation, you’ll join a company built on growth, respect, and a safety-first culture. We value people who stay calm under pressure, communicate clearly, and take pride in keeping operations running smoothly.