Road Assist Coordinator

Stevens Transport, Inc.; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Stevens Transport, Inc. seeks a Roadside Assistance Coordinator in Dallas, TX to support a large fleet through diagnosis, communication, and coordination with repair facilities. You will route drivers, communicate service interruptions, and file warranty claims as needed.

The role emphasizes strong problem solving, multitasking, and customer service. Experience with commercial vehicles and basic IT tools is preferred, with a focus on rapid issue resolution.

Qualifications

• High school diploma required.
• Some knowledge of commercial vehicle components and common failure reasons preferred.
• Effective problem solving and decision-making skills.
• Ability to multitask in a fast-paced environment with changing priorities.
• Strong written and verbal communication skills.
• Basic computer skills; familiarity with MS365 and AS400.

Responsibilities

• Receive calls from inbound callers and diagnose issues over the phone.
• Deliver clear, effective communication to all parties.
• Route drivers to authorized repair facilities as needed.
• Communicate service interruptions to Operations for alternative delivery planning.
• Identify warrantable repairs and file claims with vendors or manufacturers.
• Process and reconcile invoices for approval.
• Perform other duties as assigned.

Skills

Decision making

Communication

Problem solving

Multitasking

Written communication

Verbal communication

Documentation

Reporting

Safety compliance

Policy interpretation

Education

High school diploma

Technical school certification

Tools

MS365

AS400

Job description

## Road Assist CoordinatorApply: Dallas, TX: Full time: Posted Yesterday: JR101426**Department:**Paragon Fleet Maintenance Group**Job Description:****THE ROLE**: The ***Roadside Assistance Coordinator*** is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnosis, prevent, and fix mechanical issues. Are you great with people, do you have mechanical experience, are you a problem solver? This might be the position for you!!!If you are a driven individual who thrives in an environment poised for growth to an already long-standing industry leading organization, then come make Stevens Transport's Paragon Leasing your new home*.***JOB DESCRIPTION:**Key Responsibilities:* Receiving calls from inbound callers and attempting to diagnose issues over the phone* Delivering clear, effective communication to all parties* Routing drivers to authorized repair facilities as needed* Communicating service interruptions to Operations so that alternative delivery plan can be made* Identifying warrantable repairs and file claims with the appropriate vendor or manufacturer* Processing and reconciling invoices for approval* Other duties as assignedQUALIFICATIONS:Minimum Qualifications:* Preference will be given to those with technical school certification* Some knowledge of commercial vehicle components and common reasons for failure preferred* Effective problem solving and decision-making skills* Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities* Absolute commitment to following up with all parties involved* High school diploma* Strong written and verbal communication skills required* Basic computer skills* Must be able to handle heavy volume of inbound calls and email correspondence* Customer Service SkillsPreferred Qualifications:* Diesel Mechanic experience* Trailer Mechanic experience* ThermoKing experience**SKILLS & ABILITIES:*** Decision making* Communication* Safety compliance* Knowledge evaluation* Training and re-training* Incident investigation* Policy interpretation* Constructive feedback* Calm under pressure* Documentation* Federal & State Employment Law* Reporting* MS365* AS400**PHYSICAL DEMANDS:*** Prolonged periods sitting at a desk and working on a computer* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.**WORK EXPERIENCE:*** 4+ years of experience working in transportation, motor carrier experience**Workshift:****Education:****In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.**# **ABOUT US:**Paragon Leasing, L. P. is a full service Equipment Maintenance Powerhouse servicing one of the largest transportation fleets of Commercial vehicles in North America. Located at Stevens Transport’s 75-acre headquarters in Dallas, Texas, Paragon Leasing operates a 400,000 square foot, full service, state of the art maintenance facility. We offer you a chance to service an industry leading fleet of late model equipment, working with the latest technology, tools and diagnostic systems to drive one of the largest refrigerated transportation companies in the industry. Our maintenance teams keep our business moving bringing the mechanical, technical and management experience expertise that keep our trucks and trailers on the road running smoothly.