RN - Telephone Triage & Care Guidance

Beth Israel Deaconess Medical Center; New Hampshire; Remote; GBP 33,000 - 54,000; Full time

Benefits offered by this job

Benefits starting day one

Health, dental, retirement plans

Competitive pay

Flexible weekday schedule

Free onsite parking

Job summary

Beth Israel Lahey Health is seeking a registered nurse for a telephone-based triage role. You will assess calls, provide guidance, and determine the appropriate next steps, including home care, office visits, or ER, using established protocols.

The position offers a four 9-hour days or five 8-hour shifts schedule, with home workspace requirements and HIPAA compliance. A supportive, collaborative, physician-led environment awaits.

Qualifications

• Graduate of an accredited RN program.
• NH RN license or RN license from another Compact State.
• BLS within 6 months of hire.
• Ergonomically appropriate home workspace and high-speed internet.
• Private workspace for confidential patient conversations and HIPAA compliance.
• Strong communication and customer service skills.

Responsibilities

• Respond promptly to patient calls and assess needs using active listening and open-ended questions.
• Conduct nursing assessments and provide recommendations using established guidelines, protocols, and algorithms.
• Schedule appropriate provider visits when emergency or after-hours care is not required.
• Assess patients across the lifespan, from newborn through age 100+.
• Provide professional, compassionate customer service and telephone communication.
• Document calls, assessments, and actions in the patient medical record.
• Communicate assessment outcomes to healthcare team members to support appropriate follow-up.
• Follow contingency procedures during internet or power outages.
• Maintain patient privacy and confidentiality.
• Perform other duties as assigned.

Skills

NH RN license

BLS certification

Communication skills

Education

Graduate of accredited RN program

Job description

Beth Israel Lahey Health is seeking a registered nurse for a telephone-based triage role. You will assess calls, provide guidance, and determine the appropriate next steps, including home care, office visits, or ER, using established protocols.

The position offers a four 9-hour days or five 8-hour shifts schedule, with home workspace requirements and HIPAA compliance. A supportive, collaborative, physician-led environment awaits.