RN - Telehealth Triage & Patient Guidance

Prisma; Greenville (SC); On-site; USD 60,000 - 75,000; Full time

Job summary

Prisma Health in Greenville Memorial Hospital seeks a Registered Nurse for telephone triage to provide patient care guidance and education by phone. You will assess symptoms, determine appropriate care level, and guide patients to the right care pathway, while supporting care coordination and appointment scheduling.

In this role you will document assessments, collaborate with the multi-disciplinary team, and follow evidence-based guidelines to ensure timely, safe care for patients of all ages.

Qualifications

• Associate degree in Nursing required; Bachelor’s degree in Nursing preferred.
• Two years in Acute Care Nursing.
• RN license recognized by the state.

Responsibilities

• Assesses patient symptoms, needs, or questions through a structured telephone assessment.
• Uses clinical guidelines to determine urgency and navigates patients to appropriate care pathways.
• Provides education, home-care instructions, or follow-up recommendations per departmental processes and guidelines.
• Schedules appointments for patients and coordinates care with other clinicians.
• Maintains thorough, accurate documentation of patient assessment and recommendations; collaborates with the care team.

Skills

Communication skills

Critical thinking

Problem solving

Education

Associate degree in Nursing

Bachelor's degree in Nursing preferred

Job description

Prisma Health in Greenville Memorial Hospital seeks a Registered Nurse for telephone triage to provide patient care guidance and education by phone. You will assess symptoms, determine appropriate care level, and guide patients to the right care pathway, while supporting care coordination and appointment scheduling.

In this role you will document assessments, collaborate with the multi-disciplinary team, and follow evidence-based guidelines to ensure timely, safe care for patients of all ages.