RN - Tele-Triage & Patient Education Specialist

Prisma; Greenville (SC); On-site; USD 65,000 - 75,000; Full time

Job summary

Prisma Health is seeking an RN for Telephone Triage at Greenville Memorial Hospital in Greenville, SC. You will assess symptoms by phone, determine level of care, and provide evidence-based guidance to patients of all ages.

You will educate patients, schedule follow-ups, document assessments, and collaborate with a multidisciplinary care team to ensure timely and safe care in alignment with Schmitt-Thompson guidelines.

Qualifications

• Associate degree in Nursing; Bachelor’s degree preferred.
• Two years in Acute Care Nursing; Schmitt-Thompson or telephone triage experience preferred.
• RN license active; multistate compact recognized (NCSBN).

Responsibilities

• Assess patients' symptoms, needs, or questions via structured telephone assessment.
• Utilize clinical guidelines to determine urgency and route to appropriate care pathways.
• Provide education, home-care instructions, or follow-up recommendations and document outcomes.

Skills

Communication

Critical thinking

Problem-solving

Telephone triage

Education

Associate degree in Nursing

Bachelor's degree in Nursing (preferred)

Tools

Schmitt-Thompson guidelines

Job description

Prisma Health is seeking an RN for Telephone Triage at Greenville Memorial Hospital in Greenville, SC. You will assess symptoms by phone, determine level of care, and provide evidence-based guidance to patients of all ages.

You will educate patients, schedule follow-ups, document assessments, and collaborate with a multidisciplinary care team to ensure timely and safe care in alignment with Schmitt-Thompson guidelines.