Phone Triage Nurse: Expert Nursing Guidance by Phone

WakeMed; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks an experienced Registered Nurse to provide telephonic health information, triage to appropriate care levels, and educate patients and families. You will perform comprehensive nursing assessments, implement care plans based on clinical guidelines, and support organizational mission and patient-centered care.

The role emphasizes compassionate communication, adherence to policies, and collaboration with the health care team to ensure high-quality

Qualifications

• RN licensure required
• Minimum 2 years of nursing experience
• Experience with telephonic triage or patient education is a plus

Responsibilities

• Provide appropriate health information and triage to the appropriate level of care.
• Conduct telephonic assessments and educate patients and families.
• Develop and implement a plan of care based on clinical guidelines and nursing judgment.
• Support the mission and values of WakeMed Health & Hospitals.

Skills

Triage

Nursing assessment

Patient education

Education

Diploma Nursing

Associate's Degree Nursing

Bachelor's Degree Nursing

Job description

WakeMed Health & Hospitals in Raleigh, NC seeks an experienced Registered Nurse to provide telephonic health information, triage to appropriate care levels, and educate patients and families. You will perform comprehensive nursing assessments, implement care plans based on clinical guidelines, and support organizational mission and patient-centered care.

The role emphasizes compassionate communication, adherence to policies, and collaboration with the health care team to ensure high-quality