Registered Nurse (RN)-Telephone Triage, PT, Every Other Weekend, Variable

Prisma; Greenville (SC); On-site; USD 65,000 - 75,000; Full time

Job summary

Prisma Health is seeking an RN for Telephone Triage at Greenville Memorial Hospital in Greenville, SC. You will assess symptoms by phone, determine level of care, and provide evidence-based guidance to patients of all ages.

You will educate patients, schedule follow-ups, document assessments, and collaborate with a multidisciplinary care team to ensure timely and safe care in alignment with Schmitt-Thompson guidelines.

Qualifications

• Associate degree in Nursing; Bachelor’s degree preferred.
• Two years in Acute Care Nursing; Schmitt-Thompson or telephone triage experience preferred.
• RN license active; multistate compact recognized (NCSBN).

Responsibilities

• Assess patients' symptoms, needs, or questions via structured telephone assessment.
• Utilize clinical guidelines to determine urgency and route to appropriate care pathways.
• Provide education, home-care instructions, or follow-up recommendations and document outcomes.

Skills

Communication

Critical thinking

Problem-solving

Telephone triage

Education

Associate degree in Nursing

Bachelor's degree in Nursing (preferred)

Tools

Schmitt-Thompson guidelines

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides patient care, education, and guidance via phone by assessing symptoms, determining the appropriate level of care, and offering evidence-based advice through symptom-based triage guidelines. Ensures timely, safe, and effective care for patients of all ages while supporting care coordination such as appointment scheduling. Collaborates with other clinicians, departments, or other members of the multi-disciplinary care team during patient encounters.

Job Description

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Assesses patient’s symptoms, needs, or questions through a structured telephone assessment.
• Utilizes clinical guidelines to determine urgency of concern and navigate patients to appropriate care pathways.
• Provides education, home-care instructions, or follow-up recommendations per departmental processes and guidelines.
• Schedules appointments for patients
• Maintains thorough, accurate documentation of patient assessment and recommendations.
• Collaborates with clinicians or other members of the multi-disciplinary care team
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

• Education - Associate degree in Nursing. Bachelor's degree in Nursing preferred
• Experience - Two (2) years in Acute Care Nursing. Experience with Schmitt-Thompson guidelines or Telephone Triage experience preferred

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.
• Certified in nursing specialty - Preferred

Knowledge, Skills and Abilities

• Communication skills
• Critical thinking skills
• Problem-solving skills

Work Shift

Variable (United States of America)

Location

Greenville Memorial Hospital

Facility

Corporate

Department

Telephone Triage

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.