RN Patient Experience Advocate | Grievance & Care

Marshall Health Network, Inc.; Huntington (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Cabell Huntington Hospital in Huntington, WV is seeking a full-time Patient Advocate to work with the Patient Experience Department. The role serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances.

The Patient Advocate coordinates the grievance process, collaborates with clinical and operational leaders, and supports effective service recovery.

Qualifications

• RN licensure required; Bachelor's degree preferred.
• 3 years of nursing experience in a hospital setting.

Responsibilities

• Facilitate timely resolution of concerns, complaints, and grievances.
• Coordinate the grievance process in line with organizational policies and regulatory requirements.
• Collaborate with clinical and operational leaders to address concerns and support service recovery.
• Identify trends and opportunities for improvement to enhance patient satisfaction.

Skills

Nursing experience in a hospital

Education

Associate's degree in nursing

Bachelor's degree

Job description

Cabell Huntington Hospital in Huntington, WV is seeking a full-time Patient Advocate to work with the Patient Experience Department. The role serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances.

The Patient Advocate coordinates the grievance process, collaborates with clinical and operational leaders, and supports effective service recovery.