Hospital Patient Experience Advocate (RN)

Cabell Huntington Hospital, Inc.; Huntington (WV); Vor Ort; USD 50.000 - 65.000; Vollzeit

Zusammenfassung

Cabell Huntington Hospital is seeking a full-time Patient Advocate to join the Patient Experience Department. The role focuses on facilitating the timely resolution of concerns, complaints, and grievances and coordinating the grievance process in to improve patient satisfaction and overall experience.

The advocate works with clinical and operational leaders to address concerns, support service recovery, and identify opportunities for improvement to enhance communication and patient care.

Qualifikationen

• Associate's degree in nursing required; Bachelor's degree preferred.
• Registered Nurse Licensure required.
• 3 years of position-related experience required - nursing experience in a hospital setting.

Aufgaben

• Facilitate the timely resolution of concerns, complaints, and grievances for patients and families.
• Coordinate the grievance process with organizational policies and regulatory requirements.
• Collaborate with clinical and operational leaders to address concerns and support service recovery.
• Identify trends and opportunities for improvement to strengthen communication and patient experience.

Ausbildung

Associate's degree in nursing

Bachelor's degree

Jobbeschreibung

Cabell Huntington Hospital is seeking a full-time Patient Advocate to join the Patient Experience Department. The role focuses on facilitating the timely resolution of concerns, complaints, and grievances and coordinating the grievance process in to improve patient satisfaction and overall experience.

The advocate works with clinical and operational leaders to address concerns, support service recovery, and identify opportunities for improvement to enhance communication and patient care.