Patient Advocate

Marshall Health Network, Inc.; Huntington (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Cabell Huntington Hospital in Huntington, WV is seeking a full-time Patient Advocate to work with the Patient Experience Department. The role serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances.

The Patient Advocate coordinates the grievance process, collaborates with clinical and operational leaders, and supports effective service recovery.

Qualifications

• RN licensure required; Bachelor's degree preferred.
• 3 years of nursing experience in a hospital setting.

Responsibilities

• Facilitate timely resolution of concerns, complaints, and grievances.
• Coordinate the grievance process in line with organizational policies and regulatory requirements.
• Collaborate with clinical and operational leaders to address concerns and support service recovery.
• Identify trends and opportunities for improvement to enhance patient satisfaction.

Skills

Nursing experience in a hospital

Education

Associate's degree in nursing

Bachelor's degree

Job description

Job Description

Cabell Huntington Hospital is seeking a full-time Patient Advocate to work alongside our Patient Experience Department.

The Patient Advocate serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances. This position coordinates the grievance process in accordance with organizational policies and applicable regulatory requirements, collaborates with clinical and operational leaders to address concerns, and supports effective service recovery. Through the identification of trends and opportunities for improvement, the Patient Advocate contributes to initiatives that strengthen communication, patient satisfaction, and the overall patient experience.

Requirements

• Associate's degree in nursing required, Bachelor's degree preferred.
• Registered Nurse Licensure required.
• 3 Years of Position-Related Experience required -Nursing experience in a hospital setting.

Employer Privacy Policy

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