Patient Advocate

Cabell Huntington Hospital; Huntington (WV); On-site; USD 50,000 - 65,000; Full time

Job summary

Cabell Huntington Hospital is seeking a full-time Patient Advocate to join the Patient Experience Department. The role focuses on facilitating the timely resolution of concerns, complaints, and grievances and coordinating the grievance process in to improve patient satisfaction and overall experience.

The advocate works with clinical and operational leaders to address concerns, support service recovery, and identify opportunities for improvement to enhance communication and patient care.

Qualifications

• Associate's degree in nursing required; Bachelor's degree preferred.
• Registered Nurse Licensure required.
• 3 years of position-related experience required - nursing experience in a hospital setting.

Responsibilities

• Facilitate the timely resolution of concerns, complaints, and grievances for patients and families.
• Coordinate the grievance process with organizational policies and regulatory requirements.
• Collaborate with clinical and operational leaders to address concerns and support service recovery.
• Identify trends and opportunities for improvement to strengthen communication and patient experience.

Education

Associate's degree in nursing

Bachelor's degree

Job description

Job Desciption

Cabell Huntington Hospital is seeking a full-time Patient Advocate to work alongside our Patient Experience Department.

The Patient Advocate serves as a resource for patients and families by facilitating the timely resolution of concerns, complaints, and grievances. This position coordinates the grievance process in accordance with organizational policies and applicable regulatory requirements, collaborates with clinical and operational leaders to address concerns, and supports effective service recovery. Through the identification of trends and opportunities for improvement, the Patient Advocate contributes to initiatives that strengthen communication, patient satisfaction, and the overall patient experience.

Requirements

• Associate's degree in nursing required, Bachelor's degree preferred.
• Registered Nurse Licensure required.
• 3 Years of Position-Related Experience required -Nursing experience in a hospital setting.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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