Patient Experience Advocate

Charleston Area Medical Center; North Charleston (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

Charleston Area Medical Center's General Hospital seeks a Patient Advocate to promote patient-centered care. You will coordinate investigations of concerns, liaise with families and care teams, and ensure timely, compassionate responses in line with regulatory standards.

This role supports service excellence and continuous improvement across the patient experience. Responsibilities include reporting trends, assisting with education, and collaborating with leaders to enhance satisfaction and

Qualifications

• Experience in patient advocacy or healthcare customer service.
• Ability to interpret patient needs and communicate effectively.
• Knowledge of CMS/industry regulatory requirements.

Responsibilities

• Investigate, manage, and resolve patient concerns, complaints, and grievances.
• Serve as liaison between patients, families, providers, and care teams.
• Coordinate service recovery efforts and advocate for patients.
• Document actions and outcomes per regulatory standards.
• Analyze feedback data to identify trends and improvements.

Skills

Patient communication

Regulatory compliance

Investigation skills

Empathy

Education

Associate's Degree

Bachelor's Degree

Job description

Charleston Area Medical Center's General Hospital seeks a Patient Advocate to promote patient-centered care. You will coordinate investigations of concerns, liaise with families and care teams, and ensure timely, compassionate responses in line with regulatory standards.

This role supports service excellence and continuous improvement across the patient experience. Responsibilities include reporting trends, assisting with education, and collaborating with leaders to enhance satisfaction and