RN Clinical Manager — ER/Urgent Care Leader

UNC Health; Chapel Hill (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

UNC Health is seeking a Clinical Manager (RN) to lead non-physician clinical staff at a Raleigh-area site in collaboration with the Program Director and Hospital Partner. You will drive excellent patient service through sound clinical practices and efficient operations.

The role requires an RN license, 5+ years in nursing, and 2+ years of leadership experience in emergency settings. A BSN is preferred, and ACLS (plus PALS/ENPC) certifications are required to ensure high-quality care and

Qualifications

• Minimum of 5 years of experience in nursing.
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department.
• Unrestricted registered nursing license.
• Current ACLS certification.
• Current PALS or ENPC certification.

Responsibilities

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership.
• Recruit and manage the onboarding of clinical staff in coordination with the Hospital.
• Provide initial and on-going training and education for clinical staff.
• Participate in community outreach in coordination with Intuitive Health and Hospital leadership.
• Scheduling of clinical staff.
• Assist Hospital with staff evaluations following the Hospital's timeline and tools.
• Support patient satisfaction using resources from Intuitive Health and Hospital.
• Provide ongoing leadership training and mentoring to clinical staff.
• Coordinate with the Program Director and Medical Director to implement quality assurance and performance improvement processes.
• Provide quarterly reporting on performance measures at the site.
• Serve as cultural champion for non-physician clinical employees.
• Participate in regulatory and accreditation preparedness and survey processes.
• Ensure compliance with Hospital Policies and regulatory requirements.
• Manage the customer service experience at the Sites in concurrence with the Medical Director and Program Director.
• Provide a welcoming, patient-centric environment and encourage patient participation in health care decisions.
• Encourage a friendly and respectful work environment.
• Maintain a clean work environment (including duties often reserved for housekeeping).
• Participate in applicable committees as requested

Skills

Nursing leadership

Education

ADN or BSN

Job description

UNC Health is seeking a Clinical Manager (RN) to lead non-physician clinical staff at a Raleigh-area site in collaboration with the Program Director and Hospital Partner. You will drive excellent patient service through sound clinical practices and efficient operations.

The role requires an RN license, 5+ years in nursing, and 2+ years of leadership experience in emergency settings. A BSN is preferred, and ACLS (plus PALS/ENPC) certifications are required to ensure high-quality care and