RN Client Care Manager - Care Plans & Team Leadership

Nova Leap Home Health - Greater Boston; Waltham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Nova Leap Home Health - Greater Boston seeks a Client Care Manager to oversee client care, coordinate care plans, and lead a compassionate team dedicated to improving quality of life for clients served. You will ensure HIPAA compliance and guide care delivery with a focus on dignity and independence.

Responsibilities include supervising daily client care operations, assessing needs, training staff on dementia care, and traveling to client sites as required to maintain high standards of service.

Qualifications

• Experience in customer service or healthcare management.
• Knowledge of HIPAA regulations and patient privacy.
• Ability to lead a team and coordinate care effectively.

Responsibilities

• Oversee daily operations of the client care department and ensure high-quality service delivery.
• Manage client assessments and develop personalized care plans with healthcare professionals.
• Lead and mentor client care staff to foster a supportive, effective team environment.
• Address client concerns promptly to enhance satisfaction and service quality.
• Ensure HIPAA compliance and confidentiality of client information; coordinate staff training on dementia care.

Skills

Customer service management

Healthcare experience

Communication skills

HIPAA knowledge

Job description

Nova Leap Home Health - Greater Boston seeks a Client Care Manager to oversee client care, coordinate care plans, and lead a compassionate team dedicated to improving quality of life for clients served. You will ensure HIPAA compliance and guide care delivery with a focus on dignity and independence.

Responsibilities include supervising daily client care operations, assessing needs, training staff on dementia care, and traveling to client sites as required to maintain high standards of service.