Client Care Manager-LPN

Nova Leap Home Health - Worcester; Shrewsbury Street (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Mileage reimbursement

Paid sick time

Paid time off

Vision insurance

Job summary

Nova Leap Home Health is seeking a Client Care Manager in Worcester to oversee client interactions, manage care plans, and lead a dedicated care team. You will ensure high-quality service delivery and collaborate with healthcare professionals to tailor personalized plans for clients in need of home health support.

The role emphasizes HIPAA compliance, effective communication, and hands-on leadership to continually elevate client satisfaction and care outcomes.

Qualifications

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and care planning processes.
• Excellent communication skills, both verbal and written, for interaction with clients and staff.

Responsibilities

• Oversee daily operations of the customer care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information.
• Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Skills

Customer service

Management

Healthcare knowledge

Job description

Join a Team That Puts Compassion First

Nova Leap Home Health is a locally operated business dedicated to providing exceptional home care services to Marion and its surroundings. We pride ourselves on delivering world-class training in Alzheimer's and Dementia care through the Positive Approach to Care framework.

We are seeking a Client Care Manager to join our team at Nova Leap Home Health. This role is pivotal in ensuring that our clients receive the highest level of care and support. The Client Care Manager will oversee client interactions, manage care plans, and lead a team dedicated to enhancing the quality of life for our clients.

Responsibilities

• Oversee daily operations of the customer care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information.
• Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Requirements

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.
• Ability to lead a team with compassion while managing operational tasks efficiently.
• On-Call rotation

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid sick time
• Paid time off
• Vision insurance