Compassionate Client Care Manager | Flexible Schedule

Nova Leap Home Health - Worcester; Shrewsbury Street (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

Life insurance

Mileage reimbursement

Paid sick time

Paid time off

Vision insurance

Job summary

Nova Leap Home Health is seeking a Client Care Manager in Worcester to oversee client interactions, manage care plans, and lead a dedicated care team. You will ensure high-quality service delivery and collaborate with healthcare professionals to tailor personalized plans for clients in need of home health support.

The role emphasizes HIPAA compliance, effective communication, and hands-on leadership to continually elevate client satisfaction and care outcomes.

Qualifications

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and care planning processes.
• Excellent communication skills, both verbal and written, for interaction with clients and staff.

Responsibilities

• Oversee daily operations of the customer care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information.
• Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Skills

Customer service

Management

Healthcare knowledge

Job description

Nova Leap Home Health is seeking a Client Care Manager in Worcester to oversee client interactions, manage care plans, and lead a dedicated care team. You will ensure high-quality service delivery and collaborate with healthcare professionals to tailor personalized plans for clients in need of home health support.

The role emphasizes HIPAA compliance, effective communication, and hands-on leadership to continually elevate client satisfaction and care outcomes.