RN Call Center Triage

The-Providence-Community-Health-Centers,-Inc.; Providence (RI); Vor Ort; USD 52.000 - 72.000; Teilzeit

Zusammenfassung

The Providence Community Health Centers, Inc. is seeking an experienced RN for part-time call center triage in Providence, RI. You will triage patient calls, assess needs using protocols, and coordinate with providers to arrange care.

Ideal candidates hold Rhode Island RN licensure, have 5+ years in ER/urgent care, and can communicate effectively, including Spanish speakers. Community health experience is a plus; Bachelor's degree preferred. On-site role.

Qualifikationen

• Licensed RN in Rhode Island in good standing.
• Minimum of 5 years nursing in ER, primary care, or urgent care.
• Community health nurse experience preferred.
• Strong assessment, critical thinking, and communication skills.
• Experience in triage or rapid nursing process.
• Spanish speaking strongly preferred.
• Bachelor's degree preferred or equivalent work experience.

Aufgaben

• Receive, triage and respond to incoming calls from patients seeking clinical direction and advice.
• Uses standardized adult and pediatric protocols; seeks assistance when protocol not available or appropriate.
• Assesss patients' needs by listening and asking proactive questions.
• Directs patient to appropriate level of care and schedules with a PCHC provider when needed.
• Identifies emergent situations and triages to higher level of care.
• Makes clinically appropriate recommendations for action and issue resolution.

Kenntnisse

RN licensure RI

Triage experience

Call center comms

Spanish preferred

Strong assessment

Ausbildung

Bachelor's degree preferred

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RN Call Center Triage

Main/Call Center/Nurse Part Time - Less than 24 hours Indiv Contrib-IE Providence, RI, US

2 days ago Requisition ID: 4358

Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient
population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are
performed across life cycle (infants, children, adolescents, and adults).

Duties & Responsibilities:

• Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.
• Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate.
• Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions.
• Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider.
• Identifies emergent situations and effectively triages to higher level of care.
• Makes clinically appropriate recommendations for action/intervention and issue resolution.

Qualifications:

• Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills.
• Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
• Work experience as a community health nurse preferred.
• Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team.
• Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.
• Comfortable communicating with patients with the use of interpreters.
• Spanish speaking strongly preferred.

Education:

• Bachelor's degree preferred or equivalent work experience.