RN Call Center Triage

The Providence Community Health Centers, Inc.; Providence (RI); Presencial; USD 55.000 - 69.000; A tiempo parcial

Descripción de la vacante

The Providence Community Health Centers, Inc. is seeking a part-time RN for call center triage in Providence, RI. The role involves handling clinical calls, triaging patients, and coordinating care within an urban community health setting.

Qualified candidates have RI RN licensure, 5+ years of relevant nursing experience, and strong assessment and communication skills; Spanish speaking is a strong plus.

Formación

• Licensed Registered Nurse in good standing in Rhode Island.
• Minimum of 5 years nursing experience in ER, primary care, or urgent care.
• Experience in triage or rapid nursing assessment.
• Comfortable working with interpreters; Spanish preferred.
• Community health nursing experience preferred.

Responsabilidades

• Receive, triage and respond to calls seeking clinical direction.
• Use standardized adult and pediatric protocols and seek assistance when unavailable.
• Assess patient needs by listening and asking focused questions.
• Direct patient to appropriate level of care and arrange provider scheduling.
• Identify emergent situations and triage to higher care when needed.
• Provide actionable recommendations for action/intervention.

Conocimientos

Nursing assessment

Critical thinking

Telephone triage

Patient communication

Interpreter coordination

Educación

Bachelor's degree or equivalent

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RN Call Center Triage

Main/Call Center/Nurse Part Time - Less than 24 hours Indiv Contrib-IE Providence, RI, US

Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient
population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are
performed across life cycle (infants, children, adolescents, and adults).

Duties & Responsibilities:

• Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice.
• Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate.
• Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions.
• Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider.
• Identifies emergent situations and effectively triages to higher level of care.
• Makes clinically appropriate recommendations for action/intervention and issue resolution.

Qualifications:

• Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills.
• Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic.
• Work experience as a community health nurse preferred.
• Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team.
• Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations.
• Comfortable communicating with patients with the use of interpreters.
• Spanish speaking strongly preferred.

Education:

• Bachelor’s degree preferred or equivalent work experience.