RN Triage Nurse-Walk in Center

Family Health Center; Main South (MA); On-site; USD 48,000 - 62,000; Full time

Job summary

Family Health Center in Worcester, MA is seeking a qualified RN Triage Nurse for our Walk-In Center. The role focuses on providing nursing care within a family practice/urgent care setting, following evidence-based triage protocols and coordinating care as needed.

You will triage patients, provide health guidance, arrange access to interpreter services when needed, document in the EHR, and schedule next steps including Primary Care, Same Day/Urgent Care, or ER as appropriate.

Qualifications

• Graduate of an accredited nursing program; BSN preferred.
• Massachusetts RN license required.
• BLS certification required.
• Two years nursing experience, with at least one year of telephone triage in ambulatory/family practice setting preferred.
• Experience with EMR environment required.

Responsibilities

• Triage patients using evidence-based protocols; provide triage, education, and self-management support as needed.
• Provide health care advice and coordinate services with the care team.
• Document care plans and patient understanding in the EHR; follow documentation policy.

Skills

Nursing

Triage

Communication

Interpreter coordination

EMR proficiency

Education

BSN

MA RN license

BLS

Tools

EMR System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RN Triage Nurse-Walk in Center

Regular Full-time Worcester, MA, US

2 days ago Requisition ID: 1831

Salary Range: $35.50 To $44.50 Hourly

Position Summary:

The Triage RN is responsible for providing nursing care, in a family practice/urgent care setting. The Triage Nurse will adhere to evidence based nursing triage protocols, with the goal of providing each patient with the care he/she needs, at the time he/she needs it. The Triage Nurse will provide health care advice, and assist in the coordination of other health care services.

Program Specific Essential Duties and Responsibilities:

• Triages patients utilizing the appropriate “Lippincott Triage Manuals” for evidence based recommendations, providing triage, education & self-management support as needed.
• Utilizes care in communications to foster the patient's trust & confidence.
• Arranges for the use of Interpreter staff as required based on primary language needs.
• Demonstrates competent clinical/professional judgment, in addition to the use of “Lippincott” protocols.
• Sorts through multiple patient cues to focus on the primary patient complaint or issue.
• Assesses all patients using three specific criteria: 1.) clinical priority/acuity, 2.) the need for self-care guidance or guidance for the parent or guardian, 3.) the need for anticipatory guidance based upon the patient’s health, behavior and developmental level. Assesses presenting signs/symptoms prioritizing urgency based on assessment and use of protocols.
• Follows-up on abnormal labs and other patient requests by communicating with Team Nurses and Providers to facilitate the appropriate care.
• Schedules appointments and arranges for immediate care through Primary Care, Same Day/Walk-In/Urgent Care, or the ER, as appropriate.
• Ensures that patient needs are met; documents patients understanding & agreement with plan, or if the patients is refusing the recommended triage advice.
• Follows protocol and documents in the patient’s EHR, following the documentation policy.

Supervisory Responsibility:

May be asked to provide guidance to LPNs, medical assistants or non-clinical Call Center staff by providing direction with protocols to facilitate patient care.

Qualifications and Education Requirements:

Graduate of an accredited school of nursing; required BS in nursing preferred

Must be licensed as a RN by the Massachusetts State Board of Registration

BLS required

Two years full time or part time equivalent nursing experience, with at least one year of telephone triage experience in an ambulatory health care of family practice setting preferred.

Must have experience working in an EMR environment

Reports directly to the Medical Director of the Walk in Center