RMS Assistant Regional Manager

Resource Management Systems, Inc.; Virginia, Northern (IL, KY); Hybrid; USD 33,000 - 34,000; Full time

Job summary

Resource Management Systems, Inc. (RMS) is seeking an Assistant Regional Manager to support the Regional Manager in daily regional operations, ensuring continuity of service and adherence to standards.

The role emphasizes execution, coordination, monitoring, and follow-through on regional tasks, with potential delegated responsibilities during the Regional Manager’s absence. The position includes operational oversight, scheduling support, fleet coordination, and compliance tasks across the

Qualifications

• Experience in transportation operations, dispatch, or management support preferred.
• Strong organizational and follow-through skills.

Responsibilities

• Support Regional Manager in daily operational activities across the assigned region.
• Assist with ensuring routes, drivers and vehicles are operational and properly assigned.
• Monitor daily schedules vs. performed trips and escalate issues to the Regional Manager.
• Verify routes are started as scheduled to ensure service continuity.
• Assist with offsite visits, spot checks and driver inspections as directed.
• Assist with filing, documentation, and KPI reporting as required.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RMS Assistant Regional Manager

Full Time AUGUSTA SPRINGS, Augusta Springs, VA, US

30+ days ago Requisition ID: 1088

Salary Range: $24.00 To $25.00 Hourly

Job Title:AssistantRegionalManager(with Dispatching Responsibilities)

Department:Operations

ReportsTo:Regional Manager

Job Type:Full-Time

PositionOverview

The AssistantRegional Manager(ARM) supports the Regional Manager in the day-to-day operationaloversightofanassignedregion.Thisrolefocusesonexecution,coordination, monitoring, and follow-through on regional operational tasks to ensure continuity of service, compliance, and performance standards. The ARM acts as an extension of the Regional Manager and may assume delegated responsibilities in the Regional Manager's absence.

Key ResponsibilitiesOperationalSupport&Oversight

• SupporttheRegional Managerindailyoperationalactivitiesacrossthe assigned region
• Assistwithensuringallroutes,drivers,andvehiclesareoperationalandproperly assigned
• Monitordailyscheduledvs.performedtripsandescalateissuesto theRegional Manager
• Verifyroutesarestartedasscheduledandensureservicecontinuity
• Assistwithoffsitevisits,spotchecks,anddriverinspectionsasdirected

Safety, Compliance & Risk Management

Assist the Regional Manager and Risk Manager with accident reporting, documentation, and follow-up

Support retrieval of video footage, incident reports, and required documentation

• Assist in monitoring the current camera systems as it relates to safety alerts and inbox itemsandclearingassigned issues in a timely manner
  • Review wheelchair securementphotosandcompliancedocumentationasassigned
  • Participate in audits, inspections, and compliance reviews as needed.
• Assist with Drug & Alcohol Program compliance as delegated

Scheduling,Timekeeping&PayrollSupport

• Assistwith maintainingdriverschedulesandbalancinghoursevenly
• Verifypreviousdaytimecardsarecomplete,accurate,andclockedoutproperly
• Identifytimecarddiscrepancies,missedpunches,orunassignedtimeandnotifythe RegionalManager
• Supportovertimemonitoringbyidentifyingtrendsandcontributingfactors
• VerifybreaktimesandcommutetimeusagealignwithRMSpolicy
• ConfirmdriversassignedtoroutesareproperlyclockedinandoutinADP

Fleet & Asset Coordination

• Assistwithensuringvehiclesarereturnedtoservicepromptlybycoordinatingwith maintenancevendors
• Support monitoring of van camera functionality, GPS data, and driver-to-vehicle assignments
• AssistwithfuelcardadministrationunderRegionalManagerdirection
• Helptrackissueduniforms,phones,andequipmentforregionalstaff

Employee Support & Administration

• Assistwithonboardingtasksasdelegated(uniforms,systemaccess,devicesetup)
• Support employee file maintenance and documentation accuracy
• Participateinstaffmeetings,teamcheck-ins,andmorale-buildingactivities
• Serveasapointofcontactfordrivers,dispatchers,andschedulerswhenescalated

Communication & Customer Relations

• Assistwith respondingto customerand agency inquiries and complaints within requiredtimelines
• EscalateunresolvedorsensitiveissuestotheRegionalManagerpromptly
• Support communication with Regional Commissions and internal RMS departments
• Promote professionalism, responsiveness, and positive relationships within the region

Reporting & Documentation

• Assistwithpreparationofmileage,hours,andoperationalperformancereports
• Helpmaintainorganizedandaccurateshared-drivefilestructures
• Ensuredocumentationisstoredcorrectlyandupdatedasrequired
• SupportKPItrackingandreportingefforts

Special Projects & Coverage

• SupportcompanywideorregionalprojectsassignedbytheRegionalManageror uppermanagement
• Serve as acting Regional Manager when delegated or during absences, within defined authority limits
• Experienceintransportationoperations,dispatch,ormanagementsupport preferred
• Strong organizational and follow-through skills
• Ability to manage multiple priorities in a fast-paced environment
• Effectivecommunicationandproblem-solvingskills
• Proficiency with RMS systems including ADP (HRIS), current camera systems located in vans, current routing systems, and shared file platforms (or ability to learn quickly)

PerformanceExpectations

• Demonstratesreliability,responsiveness,andattentiontodetail
• Proactivelyidentifiesoperationalissuesandescalatesappropriately
• SupportsRegional ManagergoalsandreinforcesRMSpoliciesandstandards
• Maintains professionalism and accountability in all interactions