Data Center Technician II Cleveland

Cirrascale Corporation; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Cirrascale Corporation in Cleveland is searching for a Level 2 Data Center Technician to support the deployment, maintenance, and troubleshooting of server and network infrastructure. This position involves working with dedicated GPU cloud solutions and requires strong technical expertise.

The ideal candidate should have 2+ years in IT infrastructure, experience in Linux environments, and solid troubleshooting skills. Responsibilities include hardware installations, network support, and inventory management.

Join Cirrascale and be part of a team that accelerates AI innovation!

Qualifications

• 2+ years of data center, server, or IT infrastructure experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of networking fundamentals and VLANs.
• Familiarity with RAID configurations and virtualization.

Responsibilities

• Install, rack, stack, and cable servers and network equipment.
• Troubleshoot hardware components and perform diagnostics.
• Assist with Linux server installations and troubleshooting.
• Provide remote hands support for engineers and customers.
• Maintain inventory records and manage asset processing.
• Create documentation and identify process improvements.

Skills

Troubleshooting server hardware

TCP/IP networking fundamentals

Linux environment experience

Strong analytical skills

Ability to lift 50 pounds

Tools

Jira

NetBox

Job description

Position Summary

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support the deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure within our data center environments. The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large‑scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

Hardware Installation and Maintenance

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.
• Provide guidance and mentorship to Level 1 Data Center Technicians.

Network and Connectivity Support

• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross‑connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.

Operating System Support

• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware‑related system errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.

Remote Hands Support

• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.

Inventory and Asset Management

• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing activities.
• Ensure equipment is properly labeled, tracked, and documented.

Documentation and Process Improvement

• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Required Qualifications

• 2+ years of data center, server, IT infrastructure, or related technical experience.
• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Ability to lift and move equipment weighing up to 50 pounds.

Preferred Qualifications

• Experience with GPU-based server environments.
• Experience with VMware, Hyper‑V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.