RMA & Reverse Logistics Manager - Network Equipment

Samsung Electronics; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Electronics America is seeking a RMA Material Handling Manager for the Networks unit to lead warehouse operations supporting the receipt, inspection, disposition, and shipment of returned network equipment.

You will manage a team, including 3PL staff, to ensure accurate intake, triage, and outbound shipments, while maintaining inventory accuracy and SLA performance. This hands‑on role reports to the Reverse Logistics Director.

Qualifications

• 6+ years of related experience and a Bachelor’s degree.
• Ability to think critically, prioritize, and react quickly in a fast‑paced, deadline‑driven environment.
• Strong attention to detail, particularly with inventory accuracy and equipment inspection.
• Excellent written and verbal communication skills.
• Strong Excel skills.

Responsibilities

• Oversee receipt of returned equipment against RMAs, verify quantities and condition.
• Oversee sorting of received equipment into repair, scrap, restock, or quarantine categories.
• Maintain accurate spare parts and returned equipment inventory through cycle counts and updates in systems.
• Coordinate and verify outbound shipments of spare parts and repaired units.
• Monitor work‑in‑process to ensure timely receipt, staging, and disposition within SLA.
• Investigate and resolve receiving exceptions with warehouse team and customers.
• Track and report operational metrics to logistics management.
• Document and photograph lost or damaged equipment to support claims.

Skills

Critical thinking

Attention to detail

Communication skills

Excel skills

Education

Bachelor's degree

Tools

Watch-Q

NERP

RMA tracking system

Job description

Samsung Electronics America is seeking a RMA Material Handling Manager for the Networks unit to lead warehouse operations supporting the receipt, inspection, disposition, and shipment of returned network equipment.

You will manage a team, including 3PL staff, to ensure accurate intake, triage, and outbound shipments, while maintaining inventory accuracy and SLA performance. This hands‑on role reports to the Reverse Logistics Director.