RMA Repair & Refurb Tech – PCB-Level Diagnostics

Scanfil Group; Atlanta (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Scanfil Atlanta is seeking a responsive RMA - Repair/Refurbishment Tech to receive, inspect, test, and repair customer returns to the component level in a prompt and timely manner. The role involves data entry, customer communication, and ERP system transactions.

Responsibilities include mechanical disassembly/reassembly, troubleshooting with meters and power supplies, SMT soldering, and ensuring warranty and stock issues are resolved.

Qualifications

• Experience working with customers handling returns, repairs, and distribution.

Responsibilities

• Receive and inspect customer returns per process.
• Data entry in spreadsheets and databases.
• Communicate with customer at a technical level via email and web application.
• Manage transactions through ERP systems and or other web based systems
• Mechanical disassembly/reassembly of customer units down to the PCB level.
• Troubleshoot and test customer products to the component level using digital multi-meter, power supplies and customer testing system as required on the path to diagnosing and repairing product
• SMT Soldering of components using a hot air rework station and soldering iron on customer equipment.
• Research inconsistencies and correcting if necessary.
• Ability to lift up to 25 pounds required.
• Operate within standard operating procedures as defined in the business's production manuals.
• Consistent follow up on unresolved warranty and out-of-stock issues.
• Flexibility to work on special returns
• Multitask multiple projects.
• Other duties as assigned.

Skills

Customer handling

Data entry

Technical communication

ERP systems

Soldering SMT

Lifting 25 lbs

Multitasking

Tools

ERP systems

Job description

Scanfil Atlanta is seeking a responsive RMA - Repair/Refurbishment Tech to receive, inspect, test, and repair customer returns to the component level in a prompt and timely manner. The role involves data entry, customer communication, and ERP system transactions.

Responsibilities include mechanical disassembly/reassembly, troubleshooting with meters and power supplies, SMT soldering, and ensuring warranty and stock issues are resolved.