Senior RMA and Product Reliability Engineer

Employee Magnets; Fort Worth (TX); On-site; USD 85,000 - 105,000; Full time

Job summary

A leading engineering company in Fort Worth is seeking a Senior Product Engineer to manage the RMA process and communicate with customers and stakeholders. Key responsibilities include overseeing the RMA service, conducting failure analysis, and ensuring compliance with quality standards. The ideal candidate has a Bachelor's degree in Engineering and 5 years of experience in product engineering or RMA management. Strong problem-solving and communication skills are essential for success in this role.

Qualifications

• 5 years of experience in product engineering or RMA management.
• Ability to convey technical information to varied audiences.
• Experience in customer-facing roles handling technical inquiries.

Responsibilities

• Oversee the RMA process ensuring adherence to SLAs.
• Analyze returned products to determine root causes.
• Serve as the primary contact for customers regarding RMA inquiries.

Skills

Problem-solving techniques

Root cause analysis

Strong communication skills

Knowledge of ISO 9001

Continuous improvement methodologies

Education

Bachelor's degree in Electrical or Mechanical Engineering

Master's degree preferred

Job description

A leading engineering company in Fort Worth is seeking a Senior Product Engineer to manage the RMA process and communicate with customers and stakeholders. Key responsibilities include overseeing the RMA service, conducting failure analysis, and ensuring compliance with quality standards. The ideal candidate has a Bachelor's degree in Engineering and 5 years of experience in product engineering or RMA management. Strong problem-solving and communication skills are essential for success in this role.