RMA Manager I

TD SYNNEX; Olive Branch (MS); On-site; USD 52,000 - 78,000; Full time

Job summary

Hyve Solutions, a TD SYNNEX subsidiary, is seeking a detail-oriented RMA Manager to oversee NCR/RMA activities in a fast-paced manufacturing environment. You will coordinate with customers and suppliers to ensure accurate returns processing and product disposition.

This role requires 1–3 years in a similar role and 3–5 years in manufacturing, with excellent communication and proficiency in Microsoft Office. On-site work in Olive Branch, MS, may include long days and occasional travel.

Qualifications

• 1-3 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented.
• Including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc.
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.

Responsibilities

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned task in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Resolves RMA related issues working closely customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorts product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Job description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. RMA Manager Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, social media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of Synnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment! Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment to ensure that customers’ build requirements are understood and disseminated; roll up feedback and respond appropriately to these requests. Manage and execute predefined processes.

Responsibilities:

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned task in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Resolves RMA related issues working closely customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorts product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Qualifications:

• 1-3 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented.
• Including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc.
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.

Location -on site @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

ABOUT HYVE SOLUTION

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through deep technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure. Hyve Solutions is a wholly owned subsidiary of TD SYNNEX Corporation (NYSE: SNX).

For more information, visit hyvesolutions.com, email [e-mail], or call [phone].

ABOUT TD SYNNEX CORPORATION

TD SYNNEX (NYSE: SNX) is a leading global distributor and solutions aggregator for the IT ecosystem. We’re an innovative partner helping more than 150,000 customers in 100+ countries to maximize the value of technology investments, demonstrate business outcomes and unlock growth opportunities. Headquartered in Clearwater, Florida, and Fremont, California, TD SYNNEX’ 23,000 co-workers are dedicated to uniting compelling IT products, services and solutions from 1,500+ best‑in‑class technology vendors. Our edge‑to‑cloud portfolio is anchored in some of the highest‑growth technology segments including cloud, cybersecurity, big data/analytics, IoT, mobility and everything as a service. TD SYNNEX is committed to serving customers and communities, and we believe we can have a positive impact on our people and our planet, intentionally acting as a respected corporate citizen. We aspire to be a diverse and inclusive employer of choice for talent across the IT ecosystem.