RMA Coordinator & Repair Liaison

Hubbell Incorporated; Oklahoma City (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Hubbell Incorporated is seeking an RMA Technician to coordinate and process returned products across the RMA lifecycle, including receipt, inspection, repair coordination, shipment, and closure. You will liaise with production, quality, engineering, and customer service teams to ensure timely resolutions, accurate records, and customer satisfaction while following safety and company policies.

The role requires strong organizational skills, experience with ERP systems, and the ability to work in

Qualifications

• High school diploma or GED required; technical education or certifications preferred.
• Three+ years of experience in a manufacturing, repair, electronics, electromechanical assembly, service, or related environment.
• Experience with product returns, troubleshooting, repair processes, or RMA management preferred.

Responsibilities

• Manage RMAs from receipt through final disposition, shipment, and closure.
• Receive, inspect, document, and process returned products and components.
• Maintain accurate RMA records and tracking information.
• Review and prioritize open RMAs to ensure timely completion and customer response.
• Coordinate repair, rework, testing, and inspection activities with production, quality, and engineering teams.
• Perform visual and functional inspections of returned products to verify repairs and readiness for release.
• Prepare and maintain documentation related to product returns, repairs, and corrective actions.
• Coordinate outbound shipments, including shipping documentation and tracking information.
• Assist in identifying recurring product issues, failure trends, and opportunities for continuous improvement.
• Utilize ERP and business systems to track materials, production status, and RMA activity.

Skills

Strong organizational skills

Effective written and verbal comms

Ability to work independently and with

Reading & interpreting technical docs

Education

High school diploma or GED

Technical education or certificates preferred

Tools

ERP systems

Microsoft Excel

Microsoft Office

Job description

Hubbell Incorporated is seeking an RMA Technician to coordinate and process returned products across the RMA lifecycle, including receipt, inspection, repair coordination, shipment, and closure. You will liaise with production, quality, engineering, and customer service teams to ensure timely resolutions, accurate records, and customer satisfaction while following safety and company policies.

The role requires strong organizational skills, experience with ERP systems, and the ability to work in