RMA & Customer Repair Coordinator

Ontic Engineering & Manufacturing Inc; California (MO); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

401K with up to 4% match

Annual bonus program

Flexible working arrangements

Paid volunteering opportunities

Access to mental health champions

Commitment to development

Employee referral program

Job summary

Ontic Engineering and Manufacturing Inc. in Chatsworth, CA, seeks a Customer Repair Administrator to own RMAs end-to-end, coordinating with Customer Service, Sales, Quality, Operations, and Finance to ensure each return is tracked from request to closure.

The role emphasizes reducing aging RMAs, timely customer updates, and standardized RMA processes to improve turnaround time and customer experience.

Qualifications

• High school diploma or equivalent; college degree is preferred.
• 3-5 years of relevant experience preferably in aerospace or manufacturing environment.
• Strong analysis and problem-solving skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Provide end-to-end ownership of all RMAs across the business.
• Reduce aging and overdue RMAs through consistent follow-up and escalation.
• Improve visibility and reporting of open returns, warranty claims, and customer issues.
• Ensure timely communication and status updates to customers.
• Coordinate closely with Quality and Operations to drive evaluations and dispositions.
• Ensure credits, replacements, repairs, and associated transactions are completed and closed appropriately.
• Free up Customer Service and Sales resources to focus on their core responsibilities and customer growth.
• Create a standardized and controlled RMA process, improve turnaround time and customer experience, reduce open and aging returns, and establish a single point of accountability for RMAs across the business.

Job description

Ontic Engineering and Manufacturing Inc. in Chatsworth, CA, seeks a Customer Repair Administrator to own RMAs end-to-end, coordinating with Customer Service, Sales, Quality, Operations, and Finance to ensure each return is tracked from request to closure.

The role emphasizes reducing aging RMAs, timely customer updates, and standardized RMA processes to improve turnaround time and customer experience.