Aerospace RMA & Repair Coordination Specialist

ontic; West Chatsworth (CA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

401K plan with matching

Annual bonus program

Flexible working arrangements

Paid volunteering opportunities

Access to mental health champions

Commitment to development

Employee referral program

Job summary

Ontic in Chatsworth, CA, is seeking a Customer Repair Administrator to oversee RMAs and improve customer experience. Candidates should have 3-5 years of experience in aerospace or manufacturing and strong analytical skills.

The role involves coordinating across departments and ensuring effective communication with customers. Ontic offers comprehensive benefits including medical insurance, 401K, and flexible working arrangements.

Qualifications

• 3-5 years of relevant experience preferably in aerospace or manufacturing environment.

Responsibilities

• Provide end-to-end ownership of all RMAs across the business.
• Reduce aging and overdue RMAs through consistent follow-up and escalation.
• Improve visibility and reporting of open returns, warranty claims, and customer issues.
• Ensure timely communication and status updates to customers.
• Coordinate closely with Quality and Operations to drive evaluations and dispositions.
• Ensure credits, replacements, repairs, and associated transactions are completed and closed appropriately.
• Create a standardized and controlled RMA process.

Skills

Analysis skills

Problem-solving skills

Microsoft Office proficiency

Education

High school diploma or equivalent

College degree preferred

Job description

Ontic in Chatsworth, CA, is seeking a Customer Repair Administrator to oversee RMAs and improve customer experience. Candidates should have 3-5 years of experience in aerospace or manufacturing and strong analytical skills.

The role involves coordinating across departments and ensuring effective communication with customers. Ontic offers comprehensive benefits including medical insurance, 401K, and flexible working arrangements.