RMA & Customer Quality Engineer — Root-Cause Excellence

Infinitum; Austin (CO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Health Savings Account (HSA)

Disability insurance

401(k) retirement plan

Stock options

Open PTO

Relocation assistance

Hybrid work arrangements

Job summary

Infinitum Electric is seeking a Customer Quality & RMA Engineer to lead the end-to-end RMA process and act as the primary technical interface on quality matters with customers. You will drive root cause analyses, containment, and verified closure while maintaining transparent, data-driven customer reporting.

The role requires 4–6 years in manufacturing quality, strong RCA and 8D expertise, and experience with FMEA, PPAP, and ASQ CQE is a plus.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Industrial or related field.
• 4–6 years' experience in customer quality, field quality, or warranty in manufacturing.
• Proficiency with 8D problem solving, RCA, and corrective actions.
• Experience managing RMA processes with external customers.

Responsibilities

• Own end-to-end RMA process from notification to verified closure.
• Triage field complaints and warranty returns by impact and severity.
• Conduct or coordinate inspection and failure analysis of returned motors.
• Maintain real-time RMA tracking data and trends.
• Communicate findings and corrective actions to customers professionally.
• Drive systemic corrective actions to reduce RMA rates.

Skills

8D problem solving

Root cause analysis

Customer communication

Quality systems knowledge

Warranty engineering

Education

Bachelor's degree in Mechanical/Electrical/Industrial or related field

Tools

FMEA

Control plans

Measurement systems analysis

Statistical Process Control

ERP systems

Quality management software

Job description

Infinitum Electric is seeking a Customer Quality & RMA Engineer to lead the end-to-end RMA process and act as the primary technical interface on quality matters with customers. You will drive root cause analyses, containment, and verified closure while maintaining transparent, data-driven customer reporting.

The role requires 4–6 years in manufacturing quality, strong RCA and 8D expertise, and experience with FMEA, PPAP, and ASQ CQE is a plus.