RMA Quality Engineer

SoloPoint Solutions; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

SoloPoint Solutions seeks a Quality/Reliability engineer to own the end-to-end RMA process, perform root cause analysis, and coordinate advanced failure analysis as needed. You will work with Design, Manufacturing, and Supplier Quality to drive CAPA and track effectiveness.

The role requires strong data analysis skills and experience with electronics or data center hardware. Candidates should have experience with FA tools and ERP/MES systems, plus excellent technical reporting and customer

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Materials, or related field)
• 3+ years of experience in quality, reliability, or failure analysis
• Experience with RMA handling or customer returns
• Strong analytical and problem-solving skills with root cause analysis expertise
• Experience using FA tools (5 Whys, Fishbone, Fault Tree Analysis)
• Data analysis proficiency (Excel, Minitab, JMP)
• Technical report writing and communication skills
• Experience in electronics, data center hardware, or manufacturing industry
• Familiarity with advanced FA tools (X-ray, CT scan, thermal analysis, microscopy)
• Knowledge of statistical tools (SPC, Cp/Cpk)
• Experience with ERP/MES systems (SAP, Oracle)
• Six Sigma (Green Belt or above) is a plus

Responsibilities

• Own end-to-end RMA process including intake, tracking, disposition, and reporting, and ensure timely evaluation and closure of returned products
• Perform root cause analysis on returned products using 5 Whys, Fishbone, and Fault Tree Analysis, and coordinate advanced FA (X-ray, CT scan, SEM) when needed
• Drive corrective and preventive actions (CAPA) with cross-functional teams including Design, Manufacturing, and Supplier Quality, and track effectiveness
• Communicate technical findings and status updates to customers, support customer complaints and quality escalations, and participate in customer calls and audits
• Analyze RMA trends by product, failure mode, region, and customer, identify systemic issues, and drive improvement projects supporting reliability and yield enhancement

Skills

Quality & reliability

Root cause analysis

RMA handling

Analytical problem solving

Technical report writing

Electronics / data center hardware

Statistical tools

Six Sigma Green Belt

Education

Bachelor's degree in Engineering

Tools

FA tools (5 Whys, Fishbone, FTA)

Excel

Minitab

JMP

X-ray

CT scan

SEM

SAP

Oracle

Job description

• Bachelor's degree in Engineering (Mechanical, Electrical, Materials, or related field)
• 3+ years of experience in quality, reliability, or failure analysis
• Experience with RMA handling or customer returns
• Strong analytical and problem-solving skills with root cause analysis expertise
• Experience using FA tools (5 Whys, Fishbone, Fault Tree Analysis)
• Data analysis proficiency (Excel, Minitab, JMP)
• Technical report writing and communication skills
• Experience in electronics, data center hardware, or manufacturing industry
• Familiarity with advanced FA tools (X-ray, CT scan, thermal analysis, microscopy)
• Knowledge of statistical tools (SPC, Cp/Cpk)
• Experience with ERP/MES systems (SAP, Oracle)
• Six Sigma (Green Belt or above) is a plus

Responsibilities:

• Own end-to-end RMA process including intake, tracking, disposition, and reporting, and ensure timely evaluation and closure of returned products
• Perform root cause analysis on returned products using 5 Whys, Fishbone, and Fault Tree Analysis, and coordinate advanced FA (X-ray, CT scan, SEM) when needed
• Drive corrective and preventive actions (CAPA) with cross-functional teams including Design, Manufacturing, and Supplier Quality, and track effectiveness
• Communicate technical findings and status updates to customers, support customer complaints and quality escalations, and participate in customer calls and audits
• Analyze RMA trends by product, failure mode, region, and customer, identify systemic issues, and drive improvement projects supporting reliability and yield enhancement