Customer Quality RCA & CAPA Lead

MHI RJ Aviation Group; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mitsubishi Power Americas, Inc. is seeking a Customer Quality RCA & Improvement Program Manager in Orlando to lead customer quality issues, drive root cause analysis, and deploy corrective actions across business units.

You will own the CAPA lifecycle, maintain governance for investigations, and lead data-driven improvements to reduce COPQ and improve customer confidence. The role requires strong leadership, advanced data analysis, and broad collaboration with Engineering, Manufacturing, and

Qualifications

• Bachelor’s degree in Engineering or related discipline.
• 8+ years in Quality, Operations, or Field Service Quality (turbomachinery/power generation preferred).
• Strong data analysis, reporting, and stakeholder communication skills.

Responsibilities

• Serve as primary quality point-of-contact for customer quality issues, escalations, audits, and performance reviews.
• Lead cross-functional RCAs using structured methods (e.g., 5-Why, Fishbone, Fault Tree, TapRoot).
• Own the CAPA lifecycle: corrective actions, preventive actions, and effectiveness verification.
• Maintain governance for quality investigations including roles, approvals, due dates, and documentation standards.
• Identify trends and drive continuous improvement initiatives to reduce COPQ and improve customer confidence.
• Establish KPIs and dashboards for complaint cycle time, 8D quality, CAPA on-time closure, and recurrence rate.
• Collaborate with Engineering, Manufacturing, and Field Service on changes, validation plans, and risk assessments.

Skills

Data analysis

Stakeholder communication

Leadership

Education

Bachelor’s degree in Engineering or related discipline

Job description

Mitsubishi Power Americas, Inc. is seeking a Customer Quality RCA & Improvement Program Manager in Orlando to lead customer quality issues, drive root cause analysis, and deploy corrective actions across business units.

You will own the CAPA lifecycle, maintain governance for investigations, and lead data-driven improvements to reduce COPQ and improve customer confidence. The role requires strong leadership, advanced data analysis, and broad collaboration with Engineering, Manufacturing, and