RMA & Claims Specialist: Customer Resolutions

Four-State-Trucks; Joplin (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Growth opportunities

Collaborative team

Impact on customers

Job summary

Four-State-Trucks in Joplin, MO seeks an RMA & Claims Specialist to manage returns, warranty claims, and customer resolutions within our heavy-duty parts team. You will work closely with customers, suppliers, and internal teams to ensure timely credits and replacements.

The role emphasizes accurate record-keeping, problem solving, and proactive communication to improve product quality and customer satisfaction in a fast-paced warehouse environment.

Qualifications

• Strong organizational and communication skills.
• Attention to detail and problem solving.
• Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver excellent customer service.
• Process returns (RMAs) and warranty claims.
• Investigate product, freight, and shipping issues.
• Coordinate solutions with customers, vendors, and warehouse teams.
• Issue credits, replacements, and claim resolutions.
• Maintain accurate records and track claim status.
• Help identify opportunities to improve product quality and customer satisfaction.

Skills

Organizational skills

Communication

Attention to detail

Problem solving

Customer service

Claims experience

Logistics experience

Automotive parts

Job description

Four-State-Trucks in Joplin, MO seeks an RMA & Claims Specialist to manage returns, warranty claims, and customer resolutions within our heavy-duty parts team. You will work closely with customers, suppliers, and internal teams to ensure timely credits and replacements.

The role emphasizes accurate record-keeping, problem solving, and proactive communication to improve product quality and customer satisfaction in a fast-paced warehouse environment.